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Reliable virtual reception service for an entire team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.


Creating exceptional caller experiences as a seamless extension of your business

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.


Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff


Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist
$29*

per month

Pay as you go

$3.59 per call*

Great for reception overflow or intermittent use

Add a 1300 or 1800 number from just $5 per month*

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MyReceptionist 20
$69*

per month

Includes 20 calls

Excess calls $3.75/call*

Ideal for sole traders & small businesses with low call volumes

Add a 1300 or 1800 number from just $5 per month*

Enquire now
MyReceptionist 100
$310*

per month

Includes 100 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

Add a 1300 or 1800 number from just $5 per month*

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MyReceptionist 150
$435*

per month

Includes 150 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 200
$580*

per month

Includes 200 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

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MyReceptionist 300
$855*

per month

Includes 300 calls

Excess calls $3.65/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 400
$1,130*

per month

Includes 400 calls

Excess calls $3.65/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 500
$1,410*

per month

Includes 500 calls

Excess calls $3.60/call*

Ideal for medium to large businesses anywhere in Australia

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MyReceptionist 600
$1,690*

per month

Includes 600 calls

Excess calls $3.60/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 700
$1,980*

per month

Includes 700 calls

Excess calls $3.60/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 800
$2,245*

per month

Includes 800 calls

Excess calls $3.50/call*

Perfect for larger Aussie businesses with higher call volumes

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MyReceptionist 900
$2,530*

per month

Includes 900 calls

Excess calls $3.50/call*

Best value for organisations & companies with high call volumes

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MyReceptionist 1000
$2,805*

per month

Includes 1,000 calls

Excess calls $3.50/call*

Best value for organisations & companies with high call volumes

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Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

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* Plus GST. Refer to Terms & Conditions.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

How it works

Bundle your MyReceptionist service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, calls are always answered by our team in Australia whenever possible – and that’s the case for the majority of calls – with overflow support available from our teams in the UK and the US during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.  We do not blind transfer calls (transfer unannounced) unless you request this.  Call transfers are available as an add-on for MyReceptionist, MyAssistant and MyDiary plans.

What our customers say on Google

The best thing I have done for my business. Now potential customers are answered on time and in the most professional way.
John Tamos 3 months ago
I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp 4 months ago
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Dylan Ingram 4 months ago
OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy 9 months ago
We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!
Rikai Blondel 9 months ago

Trusted by more than 25,000 businesses


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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

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