The majority of calls are answered by our professional receptionists in Australia, with support from our global teams to ensure your calls are always answered promptly.  For MyAssistant and MyDiary plans, our UK-based team provides overflow support after hours.  For MessageExpress and MyReceptionist plans, overflow support is available from our global offices, e.g. in NZ, the UK and the US, during any unexpected peak in call volume.   This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 15 seconds, on average.

The live call answering free trial is based on the MyReceptionist service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal and mobile app to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

Once you’ve signed up, we’ll provide an activation PIN and your dedicated OfficeHQ number, along with instructions for accessing your online portal and forwarding calls from your existing business number. Once your call forwarding is set up, our receptionists can start answering calls according to your preferences. Messages are delivered by email, SMS or WhatsApp, so you can stay informed and follow up with callers when you’re available.

Your seven-day trial gives you an opportunity to experience OfficeHQ’s live call answering service and see how it fits your business. The trial is based on MyReceptionist, with receptionists taking messages and transferring calls according to your availability settings. Before your trial ends, review your ongoing service options, choose the plan that suits your needs and let us know you want to move onto our month-to-month subscription.

Yes, we allocate an exclusive phone number to each client so our receptionists know which business the incoming call is for.  If you have an existing phone number, simply forward your calls to the number we provide.  Through your telephone provider you have the option to forward all calls, or have calls only come to us when you’re busy or there’s no answer.  We’ll answer as many or as few calls as you need.

No.  If you have a 1300 or 1800 number, you can request to port it across to OfficeHQ to save costs.  If you already have a local number, simply forward calls from your existing phone number to the unique number we provide.  We can work with any existing scenario, just ask.