Ensure customers can always speak to someone, even when you’re on a job or it’s the middle of the night
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Quote/job scheduling
We book jobs, manage cancellations and enter client data directly into most job management tools or CRMs.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
Mobile app & portal
Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.
How your electrician answering service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer within 15 seconds on average
Callers who wait often hang up and try a competitor. Our receptionists pick up fast, so you don’t lose them.
We answer within 15 seconds on average
Callers who wait often hang up and try a competitor. Our receptionists pick up fast, so you don’t lose them.
We answer within
15 seconds on average
Callers who wait often hang up and try a competitor. Our receptionists pick up fast, so you don’t lose them.
Why electricians choose OfficeHQ
Never miss a job when you’re on the tools
When you’re on site, answering every call simply isn’t possible. But customers who reach voicemail or a ringing phone don’t wait, they call the next electrician on their list. Every missed call is a potential job handed to a competitor.
We handle calls for:
- New job and installation enquiries
- Service and maintenance bookings
- Urgent fault and breakdown requests
- Quote follow-ups and callbacks
Every call is answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Emergency escalation, done right
Electrical faults don’t keep business hours. When an urgent call comes in after hours or on a weekend, customers need to reach someone fast. We follow your custom scripting to identify genuine emergencies, advise on call-out fees and escalate to the right person immediately.
Our escalation process includes:
- Custom scripting to assess call urgency
- SMS and phone call escalation to on-call staff
- Roster-based routing so the right person is always contacted
- Automatic escalation if the first contact doesn’t respond in time
We work to your schedule and your protocols, whether you’re a sole operator or running a team across multiple sites.
Fits your tools, whatever you use
Our receptionists can usually work directly in the platform your business already uses, so there’s no need to change your systems or processes.
Using something we can’t log into? Zapier can pass every call and message we handle straight into thousands of other apps, automatically.
We use your scheduling tools to manage:
- New job and quote appointments
- Service call bookings
- Maintenance scheduling and recurring visits
- Cancellations, reschedules and diary updates
No double-handling, no back-and-forth with customers, and no missed bookings.
Why electricians choose OfficeHQ
Never miss a job when you’re on the tools
Customers who reach voicemail don’t wait, they call the next electrician. We make sure every call is answered by a real person, with job details captured accurately.
We handle calls for:
- New installation enquiries
- Service and maintenance bookings
- Urgent repair and breakdown requests
- Quote follow-ups and callbacks
Every enquiry is captured and handled professionally, so no opportunity slips through while your team is out on the tools.
Emergency escalation,
done right
Electrical faults don’t keep business hours. We follow your custom scripting to identify genuine emergencies and reach the right person immediately.
Our escalation process includes:
- Custom scripting to assess call urgency
- SMS and phone call escalation to on-call staff
- Roster-based routing to the right person
- Automatic escalation if the first contact doesn’t respond in time
We work to your schedule and your SLAs, whether you have one technician on call or a rotating team.
Fits your tools,
whatever you use
Our receptionists can usually work directly in the platform your business already uses, so there’s no need to change your systems or processes.
Using something we can’t log into? Zapier can pass every call and message we handle straight into thousands of other apps, automatically.
We use your scheduling tools to manage:
- New job and quote appointments
- Service call bookings
- Maintenance scheduling and recurring jobs
- Cancellations, reschedules and diary updates
Stay in control of your reception
Stay in control of your reception
Full portal and mobile app access with every virtual reception service
Access anywhere
Manage your communications wherever work happens, from the desktop portal or mobile app.
- Desktop, mobile & app compatible
- Accessible from multiple devices
- Multi user access
- Real time updates
No extra setup or learning curve required.
Live call answering solutions
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Our live call answering solutions
Compare plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Zapier integration*
- Personalised greeting
- Single contact/department
- 3 details collected
- Zapier integration*
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- Escalation management
- CRM input or submit online forms
- Outbound calling
- Zapier integration*
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Escalation management
- Outbound calling
- Appointment scheduling
- Diary management
- Zapier integration*
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address, rather advertising your home address, for privacy and to keep overheads down.
What our customers love
What our
customers love
Trusted by tradies Australia-wide
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote-working receptionists able to take messages and transfer calls based on your availability settings.