Your community hotline, always answered

Mining operations carry significant responsibility to the communities and stakeholders around them. Whether it’s a community information line, a general enquiries hotline or a high-volume inbound service, we handle every call professionally at any hour.

We handle calls for:

• Community hotlines and information lines
• General site and operational enquiries
• Contractor and supplier call handling
• After-hours and overflow call management

Every call is answered by a real person, ensuring your community and stakeholder relationships are handled professionally around the clock.

Escalation and lone worker safety

Remote mining operations come with unique safety obligations. When something goes wrong on site, the response needs to be immediate and structured.

We can follow your custom escalation protocols to contact the right people fast, with our lone worker safety monitoring providing an additional layer of protection for staff working in isolated or high-risk environments.

Our escalation process includes:

• Custom scripting to assess call urgency
• SMS and phone call escalation to on-call staff
• Roster-based routing so the right person is always contacted
• Automatic escalation if the first contact doesn’t respond in time

We work to your schedule, your SLAs and your safety requirements, whether you have a single on-call manager or a rotating emergency response team.

Use your preferred tools

Our receptionists work with whatever platform your operation already uses. There’s no need to change your systems or processes, we slot in alongside the way your team already operates.

We use your scheduling tools to manage:

• Message delivery and call record management
• Appointment handling
• Incident logging
• Cancellations, reschedules and diary updates

No double-handling, no communication gaps, and no missed calls regardless of time or call volume.

When something goes wrong on site, response time matters

Remote mining operations carry unique safety obligations that standard call handling simply cannot meet. When an incident occurs or an urgent situation develops on site, the response needs to be immediate, structured and traceable.

We follow your custom escalation protocols to contact the right people fast, working through your on-call roster via SMS and phone call until the appropriate person is reached.

Lone worker safety monitoring

For staff working in isolated or high-risk environments, our lone worker safety monitoring service provides an additional and critical layer of protection. Regular check-in calls are monitored against your required schedule, and if a check-in is missed, escalation begins immediately according to your protocols. This service operates 24 hours a day, seven days a week, giving your operation and your people the assurance that someone is always monitoring their safety.