When someone calls your business, what they hear while they’re waiting matters. Whether that’s before the call is picked up or when you’ve put them on hold mid-call. That moment is part of your customer experience and until now it’s probably been an afterthought.
We’ve added custom audio to OfficeHQ answering services so you can change that.
Table of contents
What it does?
Default hold music doesn’t do anything for your brand. Custom audio changes that, letting you replace it with your own branded audio that informs, promotes or simply sounds like you. It’s one more way to make our receptionists and phone answering service feel like a natural part of your business.
You can use it in two ways:
Before we pick-up
This is the audio your callers hear while they’re waiting to be connected to one of our team.
On-hold audio
What plays when a caller is placed on hold during an active call, or when we are attempting to transfer.
Already using our voicemail service? You can update your voicemail audio directly anytime. Custom audio extends that same thinking to your live answering service, giving you more control over the full call experience.
How other businesses are using it
Every business is different, but the opportunity is the same. Whether you’re a small trade business or a busy medical practice, there’s something useful you could be saying to your callers while they wait.
Hover below to find out how our phone call answering service clients are already putting custom audio to work.
Trading hours
Let callers know when you’re open so they can call back at the right time.
Closure dates
Heading into a public holiday or seasonal shutdown? Let callers know before they’re frustrated.
Promotions
A caller already interested enough to ring you is the perfect person to hear about a current offer or sale.
New products
Got something new? Your callers are a warm audience.
Website info
Point them to where they can help themselves if they don’t want to wait.
Company info
Location, parking, what to have ready before the call, anything that makes the conversation easier.
How to get started
Already with OfficeHQ?
Simply get in touch and let us know what you’d like your callers to hear. We’ll take care of the setup for you. Custom audio is available as an add-on to your existing service.
Not yet a customer?
Custom audio is just one of the ways OfficeHQ’s live call answering services can help your business sound more professional. Get in touch to find out more and see how we can help you thrive.
