Save precious time, stay focused on growth and never miss an opportunity with a startup answering service
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
24/7 availability
After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.
Sound established
A professional greeting makes your business sound fully staffed, with a polished first impression every time.
Instant emails or texts
Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.
Mobile app & portal
Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.
No lock-in contract
Start, pause or scale your plan whenever you need to, with no contracts and zero risk involved for you.
How our answering services for startups work
Set up within minutes
Tell us about your startup, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your startup’s phone number to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our virtual receptionists will answer your startup’s calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in
less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
Why Australian startups
choose OfficeHQ
Cover when you need
Every call answered, every conversation captured, even when your whole team is heads-down. You choose when to divert, all calls or only the ones you miss.
How we help your business
From new leads to existing clients, every call is handled properly.
Instant message delivery
Call details land on your phone by SMS or email the moment a call ends. When your team's stretched thin, that speed means you never lose a lead to a slow follow-up.
Why Aussie startups choose OfficeHQ
Cover when you need
Every call answered, every conversation captured, even when your whole team is heads-down. You choose when to divert, all calls or only the ones you miss.
How we can help
From new leads to existing clients, every call is handled properly.
Instant message delivery
Call details land on your phone by SMS or email the moment a call ends. When your team's stretched thin, that speed means you never lose a lead to a slow follow-up.
Stay in control of your reception
Stay in control of your reception
Full portal and mobile app access with every startup answering service
Access anywhere
Manage your communications wherever work happens, from the desktop portal or mobile app.
- Desktop, mobile & app compatible
- Accessible from multiple devices
- Multi user access
- Real time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Our call answering solutions
Compare Plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Your tools are our tools
Complementary business startup solutions
Phone numbers
Set up virtual inbound numbers for different locations, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address, rather advertising your home address, for privacy and to keep overheads down.
What our customers love
What our
customers love
FAQs
Find out more
Have questions? Please fill in your details and we'll be in touch.
Find out more
Have questions? Please fill in your details and we'll be in touch.
Want to try our call answering services for free?
Put Australia's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia's leading virtual receptionist solution to the test! We're ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote-working receptionists able to take messages and transfer calls based on your availability settings.
Every enquiry answered
Running a startup means you're building the product and answering the phone, and those two jobs don't always fit together. Australian startups lose real business every year to missed calls that simply went to voicemail, because a caller who doesn't get through often just tries the next name on the list.
OfficeHQ has been picking up for startups since 2003, so no matter when someone calls, there's always a real person ready to answer.
Calls we handle for startups
- General business enquiries
- New customer and lead enquiries
- Existing client callbacks
- Partner and investor calls
- After-hours and overflow calls
Accurate details from the very first call
When you're a small, stretched team, there's no one else to double-check a message or chase up a missed detail. Every call we take is captured properly the first time, so when you're free to look, you've got everything you need to follow up with confidence, not a half-remembered voicemail or a guess at what someone wanted.
It's the difference between calling a lead back within the hour and losing them to whoever answered first.
What we can capture, based on your plan:
- Caller name and contact details
- Job or enquiry type
- Urgency or preferred callback time
- Any custom detail fields you set up
Accurate details from the very first call
When you're a small, stretched team, there's no one else to double-check a message or chase up a missed detail. Every call we take is captured properly the first time, so when you're free to look, you've got everything you need to follow up with confidence, not a half-remembered voicemail or a guess at what someone wanted.
It's the difference between calling a lead back within the hour and losing them to whoever answered first.
What we can capture, based on your plan:
- Caller name and contact details
- Job or enquiry type
- Urgency or preferred callback time
- Any custom detail fields you set up
Cover that scales with you
For startups work rarely comes in at a steady pace, so your reception shouldn't be locked into one either. Scale up when jobs are flooding in, then scale back when things are quiet. With flexible month-to-month plans and no lock-in contract, you choose the level of support that suits your business right now.
Benefits of using OfficeHQ
- Sound fully staffed from day one, however small your team is
- Professional receptionists briefed on your scripts
- Plans that scale as you hire, with multi-user access built in
- No lock-in contracts, so cash flow stays flexible
- 7-day free trial, no credit card required
Start your 7-day virtual receptionist free trial
This is your chance to put Australia's leading virtual receptionist service to the test! We're ready to help connect you to your customers.
- Instant Service Activation
- No Credit Card Required
- Australian Receptionists
- 25,000+ Happy Customers
- Plans From $25 Per Month Post-Trial
- No Lock-In Contracts
Get started today by filling out the form.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.
By starting a free trial, you are agreeing to the Terms & Conditions.
By starting a free trial, you are agreeing to the Terms & Conditions.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.
Your virtual reception free trial will be based on our MyReceptionist service, the most popular of our range of call answering solutions.