Not sure if you need a live receptionist or if AI phone answering will do the job? You’re in good company. Here’s the thing – with OfficeHQ’s hybrid AI receptionist solution with human backup, you don’t have to pick just one.
Let’s break it down so you can find what works best for your business.
What is AI phone answering?
Think of your AI receptionist as your always-on call-answering virtual assistant. It uses smart voice technology to greet callers professionally, capture their details and get you the message instantly—24/7, without a break.
The real difference: AI vs live virtual vs in-house receptionists
When AI phone answering makes perfect senses
AI phone answering isn’t about replacing people – it’s about improving availability, consistency and professionalism across every call. With OfficeHQ’s AI receptionist solution, you get:
When AI phone answering
makes perfect sense
- You want basic call coverage without the appointment scheduling bells and whistles
- You get loads of calls outside business hours – up to half of all calls to Australian small businesses go unanswered and as many as 85% of callers won’t try again
- You need the most cost-effective solution for handling high call volumes
- You want the quickest possible setup with zero fuss
When a live receptionist
is the right fit
- You want basic call coverage without the appointment scheduling bells and whistles
- You get loads of calls outside business hours – up to half of all calls to Australian small businesses go unanswered and as many as 85% of callers won’t try again
- You need the most cost-effective solution for handling high call volumes
- You want the quickest possible setup with zero fuss
Why not have the best of both worlds?
Here’s where it gets interesting: with OfficeHQ, you can combine AI with live receptionists in one seamless service.
Picture this – your AI receptionist handles the straightforward calls 24/7 (taking messages, answering common questions, transferring calls), and when something more complex comes up, the call smoothly transfers to one of our experienced live receptionists.
The solution is flexible, it scales with you and it’s all backed by OfficeHQ – Australia’s leading answering service company. We’ve been helping businesses of all sizes stay connected with their customers for more than 20 years, so you can trust we know what works.
This hybrid approach gives you the instant response of AI with the human touch when you need it most.
Best of all, you can test it out for a whole month, totally free!
Worried about a robot-sounding voice answering your phone?
We get it – nobody wants their business to sound like a sci-fi movie from the 1980s.
Here’s the thing: OfficeHQ’s AI receptionists use natural, human-like voices and conversational AI that make callers feel like they’re talking to a real receptionist, not some rigid menu system. Our AI receptionists even speak with a friendly Aussie accent, so your callers feel right at home.
The technology has come so far that most people can’t tell the difference. No robotic “Please press 1 for…” nonsense – just natural, flowing conversations that handle enquiries professionally.
The bottom line: don’t miss another opportunity
Every missed call could mean a missed opportunity. Whether it’s AI phone answering ensuring instant 24/7 coverage or live virtual receptionists building those crucial customer relationships, we have you covered.
With OfficeHQ’s proven track record as Australia’s most trusted answering service provider, you’re not just getting technology or people – you’re getting years of expertise in helping businesses like yours succeed.
Smart businesses don’t just work harder – they work smarter.
