SECURITY AND PRIVACY
The OfficeHQ outsourced Reception as a Service™ enables you and your team to manage call preferences on the go using our on-line customer portal or smart phone apps.
With our unique technology platform providing our highly trained receptionists with real-time information, they know whether your employees are available for call transfers or whether a message needs to be sent.
Our operators are available 24x7 and we can scale to handle high volumes of calls for peak periods and to provide a professional face to your business when you or your staff are unable to get to the phone.
We are also able to provide instant activation of our call answering services for issue escalation or in the event of an emergency/disaster.
Whether you are using our outsourced Reception as a Service™ to handle overflow, after-hours callers, manage peak periods and staff shortages or to replace your total business phone answering requirements, your service will be efficient and seamless to your callers, delivering the highest levels of customer service.
Through outsourcing your call answering to OfficeHQ, you not only reduce the costs to your business, you are also managing your risk. OfficeHQ employ failover strategies and guarantee high standards of call efficiency and call quality.
OfficeHQ can proudly state that we will respond to 90% of calls within 10 seconds compared to the industry standard of 80% of calls within 20 seconds.
This KPI means significantly reduced abandoned calls, highly improved customer and stakeholder satisfaction, increased productivity and reduced costs to your business.