Yes. We offer 24/7 live answering with time-specific call flows, so councils and other organisations that need round-the-clock coverage for emergencies or essential services are never without a response.
Yes. Data sovereignty matters for corporate, council and government contracts, so we keep customer data onshore with strict security measures in place. Our agents are also Australian-based, with overflow support only used to manage unforeseen peaks in demand.
Our live call answering plans suit most small and medium businesses handling day-to-day calls. Call centre services are built for higher call volumes – large companies, corporations, councils and government organisations – with dedicated or shared Australian-based agents and advanced scripting, scoped around a custom quote.
Yes. Alongside inbound answering, the same Australian-based team can manage outbound calling – appointment confirmations, lead follow-ups, customer surveys and more – as part of your call centre package.
Yes, if they want to prevent missed calls and lost opportunities! A startup answering service means every call is answered professionally under your business name, giving early-stage companies a polished, established impression from day one. All without the cost of a full-time receptionist. OfficeHQ plans start from $25/month with no lock-in contract and easily scale as your team grows.
Yes. Many of our customers run OfficeHQ alongside full-time work. We can answer your calls whenever you can’t get to the phone, whether that’s during your day job, evenings or weekends. Because there’s no lock-in contract, you can cancel anytime or easily scale up if your side hustle grows into your main income.
Yes, if they want to prevent missed calls and lost opportunities! A live call answering service means phone calls are answered professionally under your business name, even when you’re on site, with a client or juggling a day job. For solo operators, freelancers and anyone with a side hustle, it’s the ideal solution and far cheaper than hiring – OfficeHQ plans start from $25/month with no lock-in contract.
Both options are available, so you can choose what suits your business. With our cost-effective live call answering services, calls are answered by humans – highly-trained professional receptionists – typically within a few rings. If you’d like instant call answering with routine enquiries handled even more economically, we offer an AI phone answering solution with a live receptionist ready to step in for anything more involved. Not sure which is the right fit? Simply get in touch and we’ll help you decide.
