Archives: FAQs

Why should I get a live call answering service?

Patients calling a medical or dental practice expect to be heard – not redirected to voicemail. For new patients in particular, an unanswered call is often enough to send them to a practice that does pick up.

A live call answering service can ensure callers speak to a professional who answers in your practice name, books appointments in your preferred clinical software and handles calls with the sensitivity your patients deserve. It keeps your appointment book full and your patients’ first experience of your practice a positive one.

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Why should I get a live call answering service?

Patients calling a healthcare practice expect to speak to someone. Going through to voicemail can create anxiety, erode trust and lead to a patient simply booking elsewhere – particularly for new patients who have no existing relationship with your practice.

A live call answering service can ensure callers are greeted by a real person, appointments are booked promptly and urgent concerns are handled with care. It supports your practice to deliver a patient experience that reflects the standard of care you provide in the room.

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Why should I get a live call answering service?

In financial services, trust is everything – and first impressions count. A caller who reaches voicemail during business hours, or can’t get through at all, may question whether your practice is the right fit before you’ve had the chance to speak with them.

A live call answering service can ensure callers speak to a real person who answers professionally in your business name, gathers the right details and connects them with the appropriate adviser. It removes the risk of missed enquiries and presents your practice as responsive and professional from the very first contact.

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Why should I get a live call answering service?

For law firms, a missed call can mean losing a new client to another firm within minutes. Prospective clients rarely leave voicemails – particularly those dealing with urgent or sensitive matters – and an unanswered phone can undermine the professional image your firm works to maintain.

A live call answering service can ensure callers speak to a real person, new client enquiries are handled professionally and urgent calls – including from clients in detained situations – can be escalated to the appropriate solicitor day or night. It’s the kind of responsiveness clients expect from a firm they can trust.

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Why should I get a live call answering service?

When you’re on the tools, you can’t always answer the phone – but a caller who reaches voicemail will often just ring the next builder or tradie instead. A live call answering service means every job enquiry is captured professionally, even when you’re mid-job, on a roof or in a noisy environment where taking calls isn’t practical.

Beyond capturing leads, live call answering lets you screen calls so you only receive transfers for the enquiries that require your attention. Emergency calls can be escalated to you directly, while routine enquiries are messaged through for follow-up when it suits.

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Why should I get a live call answering service?

In real estate, a prospective seller who can’t get through will often simply call the next agent on their list – and in a competitive market, that’s a lead you won’t get back. Ensuring your calls are always answered by a real person builds confidence with prospective clients and ensures no enquiry goes cold while you’re at an inspection, with a client or out of the office.

Live call answering also allows you to screen calls, so you only receive transfers for the enquiries that matter most. Every message is delivered instantly, so you can prioritise call-backs and stay across your pipeline without being tied to the phone.

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Do I need to sign any long-term contracts?

No. At OfficeHQ, our live call answering plans are month-to-month, with no minimum term and no cancellation fees. No penalties, no lock-in.

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Can I use your live call answering service only when I need it, rather than full time?

Yes. Many small business owners use us as overflow cover – forwarding their calls only when they’re unavailable or busy on another call. Others use our services temporarily when they are going away on holiday or to cover a staff member’s absence. Our services are designed to flex around how you work and your changing needs.

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How does the pricing work and will I know what I’ll be charged?

You pay a monthly subscription that includes a set number of calls (or you can start on a pay-as-you-go basis). Calls beyond your included allowance are charged at a per-call rate (for MessageExpress and MyReceptionist plans) or per-minute rate (for MyAssistant and MyDiary plans). You can track usage in real time through the online client portal, so there are no surprises at billing time. No setup fees apply to MessageExpress or MyReceptionist plans.

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