There’s no lock-in contract and no cancellation fees. If you need to pause the service – during a quiet period, for example – we offer an account hold option to make it easy for you to start having us answer your calls again whenever you need it. To cancel, we just ask for at least three days’ notice before your monthly renewal date. No hoops to jump through.
Not unless you want them to. Our receptionists answer in your business name, using your preferred greeting, and handle calls as though they’re part of your team. Callers simply experience a friendly, professional greeting – most never realise they’re speaking with an outsourced service. We realise many small business owners worry about losing control of how their business sounds to customers, so we’ve designed our services to be a seamless extension of your team.
You can be up and running in minutes. Once you’ve created your account, you’ll receive a unique local number. Simply provide some business details and receptionist instructions via our online client portal, then follow the call forwarding instructions for your telco. Our receptionists will start answering in your business name straight away. No waiting, no lengthy onboarding.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you receive calls from interstate, most eastern states callers will be well into their morning before Perth business hours begin. After-hours answering ensures you never miss calls from customers who haven’t factored in the time difference. For reference, 8am to 6pm AWST translates as follows:
April to September (when various states are on standard time):
October to March (when various states are on daylight saving time):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you’re located on the Sunshine Coast or elsewhere in Queensland, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):
April to September (when the southern states are on standard time):
October to March (when the southern states are on daylight saving time):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you’re located in Brisbane, the Gold Coast, the Sunshine Coast, Cairns, Townsville or elsewhere in Queensland, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):
April to September (when the southern states are on standard time):
October to March (when the southern states are on daylight saving time):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you’re located in Melbourne, Geelong, Ballarat, Bendigo, or elsewhere in Victoria, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):
When on Australian Eastern Standard Time (AEST):
When on Australian Eastern Daylight Time (AEDT):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you’re located in Sydney, Newcastle, Wollongong, elsewhere in NSW or in the ACT, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):
When on Australian Eastern Standard Time (AEST):
When on Australian Eastern Daylight Time (AEDT):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
Yes. Our receptionists are available 24/7, so we can answer your calls outside standard business hours – including evenings, weekends and Australian national public holidays. You choose when you want us to answer.
Standard call answering covers 8am to 6pm Monday to Friday in your local time zone. If you want us to answer your calls outside of those hours, simply let us know you’d like to activate after-hours live answering.
If you’re located in Adelaide or anywhere else in South Australia, but receive calls from interstate, 8am to 6pm translates as follows (depending on the time of year):
Calls answered outside standard hours or on Australian national public holidays incur a small surcharge. See our terms and conditions for details.
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