Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the OfficeHQ client portal or mobile app.
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Yes, you can forward any landline, mobile number, 1800 or 1300 number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
Yes. You will be allocated an exclusive, dedicated local number (02, 03, 04, 07 or 08) based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.
If your business would benefit from multiple numbers or a 1300 or 1800 number, you can add these for an additional cost. Please note, if you wish to port out your number at any stage in the future, this can only done with 1300 or 1800 numbers.
Yes. OfficeHQ can provide you with a local number to match your area code (for example 02, 03, 04, 07 or 08) or we can provide multiple numbers for each state. Advertising local numbers in additional states can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a 1300 number or freecall 1800 number. Contact us to find out more.
OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.
We now consider our Sunshine Coast office to be our head office.
OfficeHQ caters for clients of every size, from start-ups, sole traders and small business owners (across every sector) through to corporations and government. Whether you’re running a one-person operation or managing teams across multiple sites, our service is tailored to fit the way your business works.
We provide AI receptionist, live call answering, appointment scheduling and call escalation management services across a wide range of industries. This includes real estate agents juggling inspections and enquiries, lawyers and accountants who need every call handled professionally, medical practices managing patient calls, or allied healthcare providers such as psychologists, physiotherapists and chiropractors managing bookings without disrupting appointments.
We also support businesses with mobile workforces, including those in trades, building and construction – such as plumbers, electricians, air conditioning and roofers. This extends to those working in remote or hazardous areas such as mining operations, where lone worker safety monitoring and critical incident escalation are often essential.
Beyond these, we assist franchises, retailers, travel and tourism operators, and service providers such as IT companies and marketing agencies.
No matter your industry or business size, we help make sure calls are answered promptly and opportunities are captured.
