Is there a contract or lengthy agreement?
OfficeHQ offers a month-to-month agreement, which can be cancelled by giving us at least three days’ notice prior to your monthly renewal date.
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Can you transfer calls to me or a staff member?
Yes, we are able to transfer calls to any staff member on any phone (landline or mobile). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal.
We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you. We do not blind transfer calls (transfer unannounced) unless you request this. Call transfers are available as an add-on for MyReceptionist, MyAssistant and MyDiary plans.
Can you just take messages?
Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.
Are you able to book appointments for us?
Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.
Can your receptionists answer questions from callers?
Yes. We are able to answer basic questions such as your location, directions to premises, fax number, website, pricing and other general questions. Depending on your plan, you can provide us with detailed call scripts or answers to FAQs to assist your callers. Just let us know your needs and we’ll set up your account according to your preferred process.
Can we list multiple staff members with individual message preferences?
Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the OfficeHQ client portal.
Do you offer a 24/7 live call answering service?
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Can I forward my existing business number to OfficeHQ?
Yes, you can forward any landline, mobile number, 1800 or 1300 number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
Do you give me a number and is it exclusive to me?
Yes. You will be allocated an exclusive, dedicated local number (02, 03, 04, 07 or 08) based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.
If your business would benefit from multiple numbers or a 1300 or 1800 number, you can add these for an additional cost. Please note, if you wish to port out your number at any stage in the future, this can only done with 1300 or 1800 numbers.
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