Each voicemail message will be sent to you via email as a .wav file attachment. This means you can listen to the original message through your phone or computer, store your voicemail messages for record-keeping and forward the message to anyone in the company who may need to act on it. To open a .wav file, simply double click the attachment and it will play through your default audio player.
A voicemail message is simply an electronic audio recording of the message that was left for you by a caller. Using the Voicemail to Email service, voicemail messages are sent to you via email, so you can hear the original message left and save your messages for as long as you need.
Yes. You can subscribe just to Live Call Answering plan or you can bundle with a phone number, IVR or virtual address service.
Yes. We don’t have a minimum contract term and you may cancel your service at any time without penalty. We simply ask for you to let us know three days prior to your billing renewal date. If you want to keep your account available, but stop using it for a while, we also have a pause option. Just speak to our friendly team for more information.
There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.
Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.
Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.
Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.
Yes, we can instantly add a national 1300 to your account, which gives you a national presence and allows callers to contact you for the cost of a local call. Similarly, we can obtain 1800 numbers, on request, which allow callers to contact you at no charge. For these specialty numbers, you’ll be provided with a list of available numbers to choose from, as we understand it’s an important decision and you’ll want to keep your national number for the life of your business.
Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice. We can also attempt to transfer calls to multiple people in sequential order. How your calls are managed can be updated instantly via your OfficeHQ online client portal at any time.
Yes, our receptionists are able to answer basic questions, such as enquiries about your street address, postal address, directions to your premises, your website location, what services you offer and your business hours. If you need receptionists to answer a broader range of questions, the MyAssistant or MyDiary plan may better suit your needs.
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