Simply submit a request noting your preferred virtual address locations, then our friendly team will contact you to get started. We’ll ask for your business name, contact details, preferred payment method and forwarding address details. Once these details are confirmed, your service will be ready to use and any mail sent to this address will be forwarded to you. You don’t need to do anything else – it’s that simple.
We’ll confirm with you when your new virtual address is ready to use. Usually, it’s ready to use on the same day as setup.
A virtual address enables you to advertise a prestigious business address, without having to sign up to an expensive lease. Any mail sent to your virtual address is seamlessly redirected to you, or if you prefer, scanned and emailed. Some examples of how virtual addresses can be used are: start-up companies who wish to appear larger, home-based business owners who’d like to keep their personal address private, expanding businesses who are keen to promote a local presence (for example an address in each state) or businesses who want to demonstrate an affinity with a particular area, for example a financial precinct. Some virtual addresses also have the option of occasional meeting rooms, desk space by the day and longer-term serviced offices. Just let us know what you’re interested in when you enquire.
With an OfficeHQ virtual address, you can advertise your new business location without the expensive overhead. Virtual addresses can provide privacy protection for home businesses, while at the same time creating the impression that a business is larger or in a better location. Depending on the address, we may also offer mail notification, mail collection services and mail scanning/forwarding.
Our services are paid for in advance, with the preferred method of payment being direct debit via credit card (AMEX, Mastercard and Visa). All invoices are sent to your nominated email address, as well as made available to be viewed or printed from your online client portal. For large clients, we also offer EFT payment methods on request.
Yes. This is referred to as “call overflow”.
A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.
You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.
In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!
The live call answering free trial is based on the MyReceptionist service and is completely free. We don’t require a credit card and it can be cancelled at any time. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service. There is no obligation at all.
When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to. When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested. With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.
MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.
By continuing to use the site, you agree to the use of cookies. Learn more.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.
