Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.
Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.
Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.
Please contact us for more information on our international services.
The email address to login to your client portal is usually the same as your OfficeHQ billing email address. Please try entering the email address used for your OfficeHQ invoices and if you’re still unable to login, please contact our friendly customer service team at support@officehq.com.au.
Yes, your tools are our tools. Our receptionists can take messages and book appointments in the business software you already use, including calendars and appointment scheduling tools, practice management software, customer support platforms, collaboration tools and CRMs or webforms for lead submission. Please see the list of tools we currently support.
Yes. Once you’ve chosen your preferred virtual address, we can allocate a phone number with an area code to match. You can choose between a local, regional or national phone number and either answer your calls personally, by diverting your new number to your mobile or business phone, or have your calls answered by our virtual receptionists. There’s no lock in contract, no credit card required, and you can cancel any time. Simply contact us to discuss the best option for your needs.
While we don’t provide a free trial of our virtual address service, we do offer month-to-month subscriptions with no lock-in contract. To complement your virtual address service, we also offer a free trial of our call answering service – which you can try free for 7 days.
Yes, that’s the beauty of a virtual address service. You can opt to have your mail automatically forwarded to you anywhere in the world. All plans include a ‘fair use’ allocation for mail forwarding or scanning. Beyond this allocation, a small handling fee may be charged, plus postage.
Depending on your preferred virtual address location, you can choose to have your mail physically sent to you or scanned and sent electronically. At some locations you also have the option to collect your own mail. Please note, some locations don’t support parcels.
Yes, you can have as many virtual address locations as your business needs. Clients may advertise multiple virtual address locations to appear larger, to test their brand in a new location or to imply they have a broader regional, state or national presence. Please ask about our bundle discounts.
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