Archives: FAQs

Do you use AI or real receptionists to answer my calls?

Both options are available, so you can choose what suits your business. With our cost-effective live call answering services, calls are answered by humans – highly-trained professional receptionists – typically within a few rings. If you’d like instant call answering with routine enquiries handled even more economically, we offer an AI phone answering solution with a live receptionist ready to step in for anything more involved. Not sure which is the right fit? Simply get in touch and we’ll help you decide.

See all FAQs

Do I need to do a video interview?

See all FAQs

What types of businesses can apply?

See all FAQs

Does this cost anything?

See all FAQs

Which live call answering plans does the EOFY offer apply to?

The $30 account credit is available on any new plan, starting from $25 per month. You can use it on MessageExpress, MyReceptionist, MyAssistant or MyDiary plans. It is not available in conjunction with any other offer. Conditions apply.

See all FAQs

Is the $30 credit available with a free trial?

Yes. Sign up for a free trial before 30 June 2026, quote code EOFY2026, and upgrade to a paid plan by 7 July 2026 for the credit to be applied.

Our live call answering free trial is based on the MyReceptionist service, with instant activation and no credit card required. When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal to manage your service. At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.

See all FAQs

How do I claim the $30 account credit?

Simply quote promo code EOFY2026 when signing up for any new live call answering plan before 30 June 2026. The $30 credit will be applied to your account. Conditions apply.

See all FAQs

How quickly can I get started with OfficeHQ and do I need to commit for a specific time?

OfficeHQ offers a 7-day free trial, so you can test the service before committing to a plan. You can instantly activate your free trial online; by doing so, most businesses are up and running within just a few minutes! If you move onto a paid plan, there’s no lock-in contract. OfficeHQ operates on a month-to-month basis. If you need to make changes to your plan or cancel, you can do so without penalty.

See all FAQs

Can I use virtual reception alongside my existing staff?

Yes – many businesses use OfficeHQ as overflow support when their in-house team is busy, to handle calls during staff absences or to ensure after-hours cover. It works either as a standalone service or complementing your existing team.

See all FAQs

Showing 9 of 142