Are all calls answered within Australia?

If you’re on a MyAssistant or MyDiary plan, the majority of calls are answered by our professional receptionists in Australia, with our UK-based team providing overflow support after hours to ensure your calls are always answered promptly.

This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 15 seconds, on average.