Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. Many of our customers run OfficeHQ alongside full-time work. We can answer your calls whenever you can’t get to the phone, whether that’s during your day job, evenings or weekends. Because there’s no lock-in contract, you can cancel anytime or easily scale up if your side hustle grows into your main income.

You can be up and running in minutes. Once you’ve created your account, you’ll receive a unique local number. Simply provide some business details and receptionist instructions via our online client portal or mobile app, then follow the call forwarding instructions for your telco. Our receptionists will start answering in your business name straight away. No waiting, no lengthy onboarding.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

• Immediate and delayed call forwarding options
• Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
• Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

You pay a monthly subscription that includes a set number of calls (or you can start on a pay-as-you-go basis). Calls beyond your included allowance are charged at a per-call rate (for MessageExpress and MyReceptionist plans) or per-minute rate (for MyAssistant and MyDiary plans). You can track usage in real time through the online client portal or mobile app, so there are no surprises at billing time. No setup fees apply to MessageExpress or MyReceptionist plans.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes. Many small business owners use us as overflow cover – forwarding their calls only when they’re unavailable or busy on another call. Others use our services temporarily when they are going away on holiday or to cover a staff member’s absence. Our services are designed to flex around how you work and your changing needs.

The majority of calls are answered by our professional receptionists in Australia, with support from our global teams to ensure your calls are always answered promptly.  For MyAssistant and MyDiary plans, our UK-based team provides overflow support after hours.  For MessageExpress and MyReceptionist plans, overflow support is available from our global offices, e.g. in NZ, the UK and the US, during any unexpected peak in call volume.   This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 15 seconds, on average.

No. At OfficeHQ, our live call answering plans are month-to-month, with no minimum term and no cancellation fees. No penalties, no lock-in.

The live call answering free trial is based on the MyReceptionist service and is completely free.  We don’t require a credit card and it can be cancelled at any time.  When you sign up for a free trial, you’ll be allocated a local phone number to divert your calls to as well as gain instant access to our online client portal and mobile app to manage your service.  At the end of the trial, you can simply add a credit card to continue, or stop using the service if you’d rather not continue with the service.  There is no obligation at all.

We answer all of our clients’ phone calls in less than 15 seconds, on average, which equates to fewer than 4 rings. We take great pride in this, we set the benchmark in our industry and our speed of answer is much faster than the norm.