Professional call handling your clients can trust

With OfficeHQ’s live call answering service, your calls are answered by professional human receptionists who greet callers in your business name and handle calls according to your instructions. If you’d prefer to trial an AI answering service, we also offer an AI receptionist that can answer calls instantly, collect caller details, take messages and provide information, with human receptionist backup when a caller needs extra assistance. Whether you prefer human answering or an AI-powered solution with human support, we have options to suit your business. Explore our AI phone answering service.

Yes. OfficeHQ is an Australian-owned business, with our head office on the Sunshine Coast, Queensland. Around 90% of our Australian team, including our virtual receptionists, are based in the region. You can feel confident knowing your calls are handled by a team with a local presence, familiar with the Australian business environment and ready to represent your business professionally. Staffing levels in Australia are always intended to cover the expected call volumes, however to ensure your calls are always answered promptly – even when there are unexpected peaks in call volume – overflow support is provided by our global offices, e.g. in NZ, the UK and the US.

Yes, you can keep your existing business phone number. Simply forward calls from your current landline or mobile number to the unique number OfficeHQ provides, and our receptionists will answer in your business name using your preferred greeting. You can choose to forward all calls or only those you can’t answer, so you stay in control of how your calls are handled.

Yes. Depending on your plan, we can follow your approved call script to collect relevant information, such as the caller’s contact details, the service they’re interested in and other details your team needs to assess the enquiry. This helps you prioritise follow-ups and direct callers to the appropriate person without requiring your team to answer every initial enquiry.

Depending on your scheduling tool, if you choose a MyDiary plan, we can book appointments according to your instructions. Alternatively, we can also capture appointment requests and pass them to the relevant team member for confirmation. This can help reduce interruptions while advisers, accountants or other staff are meeting clients or working on time-sensitive tasks.

Yes, our services are very flexible and we offer no lock-in contract, so you can scale up (or down) as you need to. You can use OfficeHQ temporarily to answer all your calls when your team is under pressure, including busy reporting periods, seasonal peaks or during staff absences. Or may prefer to can choose overflow call answering year-round, so that OfficeHQ answers only the calls your in-house team is unable to answer. Calls can be handled according to your instructions, with messages and relevant details sent to your team for follow-up.