Affordable call answering services for small businesses

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

You can be up and running in minutes. Once you’ve created your account, you’ll receive a unique local number. Simply provide some business details and receptionist instructions via our online client portal, then follow the call forwarding instructions for your telco. Our receptionists will start answering in your business name straight away. No waiting, no lengthy onboarding.

Not unless you want them to. Our receptionists answer in your business name, using your preferred greeting, and handle calls as though they’re part of your team. Callers simply experience a friendly, professional greeting – most never realise they’re speaking with an outsourced service. We realise many small business owners worry about losing control of how their business sounds to customers, so we’ve designed our services to be a seamless extension of your team.

You pay a monthly subscription that includes a set number of calls (or you can start on a pay-as-you-go basis). Calls beyond your included allowance are charged at a per-call rate (for MessageExpress and MyReceptionist plans) or per-minute rate (for MyAssistant and MyDiary plans). You can track usage in real time through the online client portal, so there are no surprises at billing time. No setup fees apply to MessageExpress or MyReceptionist plans.

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes. Many small business owners use us as overflow cover – forwarding their calls only when they’re unavailable or busy on another call. Others use our services temporarily when they are going away on holiday or to cover a staff member’s absence. Our services are designed to flex around how you work and your changing needs.

No. Our plans are month-to-month, with no minimum term and no cancellation fees. No penalties, no lock-in.

There’s no lock-in contract and no cancellation fees. If you need to pause the service – during a quiet period, for example – we offer an account hold option to make it easy for you to start having us answer your calls again whenever you need it. To cancel, we just ask for at least three days’ notice before your monthly renewal date. No hoops to jump through.