Vodafone Business Answering services are transitioning to OfficeHQ

Published 2 hours ago

Important update for Vodafone Business Answering users

Vodafone Business Answering services have been delivered behind the scenes by OfficeHQ’s professional receptionist team for the past five years. Now, with Vodafone no longer providing business answering from 1st February, 2026, OfficeHQ can support you directly, with no changes to how your calls are answered or how your service operates.

OfficeHQ has deep experience delivering your answering service and has been providing virtual receptionist solutions to businesses for over 20 years. We’re working together to ensure a smooth, seamless transition with no disruption to your service.

To continue using your answering service 31st January, 2026, you’ll need to accept OfficeHQ’s Terms & Privacy Policy. This quick action ensures your calls continue to be answered without interruption.

What stays the same?

• Same receptionists:  Your calls will be answered by the same professional team
• Same call handling:  The team already knows your service instructions
• No change to pricing:  Your plan and inclusions remain the same
• Same ways to pay:  Payment details, billing method and account info stay the same
• Same great service:  Same Customer Service team will continue supporting you

What you need to do

Important: To ensure your service continues without interruption, you need to sign up to an OfficeHQ contract directly.

Complete this before 1st February, 2026 to avoid service disruption.

Review and accept the OfficeHQ Terms and Privacy Policy.

If you’ve already accepted and signed up with OfficeHQ, thank you! No further action is required. If not, we recommend completing this step as soon as possible to avoid service disruption.

What happens next?

• Your service will continue uninterrupted if you’ve accepted.
• OfficeHQ invoices will begin after the transition is complete on 31st January, 2026.
• From 1^st February 2026 your service will be provided directly by OHQ with Vodafone no longer providing the service.
• Vodafone-provided call forwarding numbers will be replaced within 36 months.
• Service will be terminated for clients who do not accept the OfficeHQ terms by 31^st January, 2026

FAQs and support

Still have questions?

Visit Vodafone’s Frequently Asked Questions, reach out to our team atsupport@officehq.com.au, or call us on 1300 764 940 – we’re here to help.

OfficeHQ Customer Service Team