How does the AI answering service work?

Your business number is forwarded to our AI receptionist, who answers every call instantly using your chosen voice and custom greeting. The AI interacts naturally with callers, gathers key details such as their name, contact number and reason for calling, and can answer common questions based on information you provide.

If the AI cannot assist or the caller asks to speak with someone, the call is smoothly transferred to one of our live Australian-based receptionists. After the call, you receive a clear summary by email or SMS so you can follow up as needed.

What if a caller asks something the AI can’t answer?

If the AI is unsure how to help, it will never frustrate the caller. Depending on your preference, it can either say “Let me take your details and have someone get back to you” (and then send you the inquiry), or automatically forward the call to a human receptionist on our team or to your staff. You’re in control of how these cases are handled, and we continually update the AI’s knowledge from these interactions and your requirements.

Will my callers know they’re talking to an AI?

No, not unless you want them to. The AI speaks in a natural, human-like voice and can follow a script that you provide. Most callers will assume they’re talking to your assistant. We also configure the AI to introduce itself however you prefer; some businesses have it say “virtual assistant,” others simply use a name.

Is the AI available 24/7, even on weekends?

Yes. The AI receptionist is always on call, ready to answer inquiries any time, including after hours, weekends or during your lunch break. If a caller needs human support, our live Australian-based receptionists are also available around the clock to step in and assist.