Trades & construction answering service
When you’re on the tools, managing a crew or out on a job, answering every call simply isn’t possible. OfficeHQ’s professional receptionists handle your calls for you – capturing new job enquiries, relaying messages to your team, fielding client queries and managing emergency call-outs, so you can keep working.
Whether you’re on site or off the clock, your calls are always answered
24/7 answering service
After-hours, weekends and public holidays … we answer every call so you never miss a booking.
Australian receptionists
Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.
Emergency call-outs
We follow your preferred scripting to determine when it’s an emergency, quoting call-out fees as required.
New job enquiries
Can’t answer the phone when you’re on a job? We capture, qualify and send you leads so you can keep working.
Easy self-service
Make updates and get real-time data via our online client portal anywhere, any time, on desktop, laptop or mobile.
1300/1800 numbers
Convey a national presence by promoting a 1300/1800 number or several local numbers to your callers.
How our virtual reception service works
Set up within minutes
Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
We answer for you
Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.
Services built for your trade
Services built for your trade
We understand the demands of the building and trades industry. Explore some of our trades-specific tailored solutions below.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
We answer in
less than 4 rings
We take great pride in answering calls in less than 15 seconds on average, which means you avoid losing frustrated callers to your competitors.
Keep working, we’ll keep answering
On the tools? Never miss a job
When you’re on site managing a crew or focused on the work in front of you, answering every call simply isn’t possible. But customers who reach voicemail don’t wait, they call the next tradie on their list. Every missed call is a potential job handed to a competitor, regardless of your trade. OfficeHQ is proudly based on the Sunshine Coast and has been supporting Australian trade businesses since 2003.
We handle calls for:
- New job and project enquiries
- Service and maintenance bookings
- Urgent callout and breakdown requests
- Quote follow-ups and callbacks
With OfficeHQ, your calls are answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Emergency escalation, done right
Whether it’s an after-hours emergency or a high-priority callout during a busy period, your customers expect a fast and professional response. With our escalation management service, our receptionists follow your custom scripting to assess urgency and, when needed, contact the right people immediately via SMS or phone call based on your on-call roster.
Our escalation process includes:
- Custom scripting to assess and categorise call urgency
- SMS and phone call escalation to on-call staff
- Roster-based routing so we always reach the right person
- Automatic escalation if the first contact doesn’t respond in time
We work to your schedule and your protocols, whether you’re a sole operator or running a crew across multiple sites.
Bookings in your preferred tool
Our receptionists can usually work with the platform your business already uses. There’s no need to change your systems or processes, we slot in alongside the way your team already operates.
We use your scheduling tools to manage:
- New job and quote appointments
- Service and repair call bookings
- Maintenance scheduling and recurring visits
- Cancellations, reschedules and diary updates
No double-handling, no back-and-forth with customers and no missed bookings.
Keep working, we’ll keep answering
On the tools? Never miss a job
Customers who reach voicemail don’t wait, they call the next tradie on their list. Every missed call is a potential job handed to a competitor, regardless of your trade.
We handle calls for:
- New job and project enquiries
- Service and maintenance bookings
- Urgent callout and breakdown requests
- Quote follow-ups and callbacks
With OfficeHQ, your calls are answered by a real person, with job details captured accurately so you can prioritise callbacks when you’re free.
Emergency escalation,
done right
Whether it’s an after-hours emergency or a high-priority callout, we follow your custom scripting to assess urgency and escalate to the right person on your team immediately.
Our escalation process includes:
- Custom scripting to assess call urgency
- SMS and phone call escalation to on-call staff
- Roster-based routing so we always reach the right person
- Automatic escalation if the first contact doesn’t respond in time
We work to your schedule and your protocols, whether you’re a sole operator or running a crew across multiple sites.
Books into your
preferred tool
Our receptionists can usually work with the platform your business already uses. There’s no need to change your systems or processes, we slot in alongside the way your team already operates.
We use your scheduling tools to manage:
- New job and quote appointments
- Service and repair call bookings
- Maintenance scheduling and recurring visits
- Cancellations, reschedules and diary updates
Stay in control of your reception
Stay in control of your reception
Every live call answering service includes full access to our customer portal
Access Anywhere
Manage your communications wherever work happens. The portal works seamlessly on your desktop, laptop or mobile so you stay connected in the office or on the move.
- Desktop & mobile compatible
- Accessible from multiple devices
- Multi user access
- Real time updates
No extra setup or learning curve required.
Our call answering solutions
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Our call answering solutions
Compare Plans
- Fully customised greeting
- Unlimited contacts/departments
- 5 details requested
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Personalised greeting
- Single contact/department
- 3 details collected
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Fully customised greeting
- Unlimited contacts/departments
- Unlimited details taken
- Warm call transfers
- Advise business hours and location
- Answer common questions
- Scripted questions and responses
- Quote fees and take payments
- CRM input or submit online forms
- Outbound calling
- Appointment scheduling
- Diary management
*Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.
Complementary business solutions
Phone numbers
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Automated messaging
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
Virtual address
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
What our customers love
What our
customers love
Trusted by more than 380 building, construction & trades businesses
FAQs
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with remote-working receptionists able to take messages and transfer calls based on your availability settings.