Virtual reception & call answering services to suit any business

Focus on your business and trust that each and every call is answered, every lead nurtured and every customer cared for.


We seize every opportunity to help your business thrive, by connecting you with your customers … anytime, anywhere, anyhow

We help your business thrive, by connecting you with customers … anytime, anywhere, anyhow

Australian receptionists

Your calls are answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Customised greetings

Custom call greetings and scripted responses to customer questions ensure a seamless caller experience.

Appointment Icon

Appointment bookings

We’re able to handle your appointment bookings, cancellations and general diary management – in the tool of your choice.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

7-day free trial

Instantly activate and set up your call answering service to have us start taking care of your customer calls.

Call answering services designed for businesses of any size

Australia’s most flexible answering service company

Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and bespoke solutions are available to suit high-volume or high-complexity accounts.

Your free guide to call answering

New to the concept? Get our explainer guide to discover what it entails, how it works and why it’s good for business

We can provide a range of business solutions

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

We work across multiple industries and business types

Our staff are highly trained in different industries and we have bespoke solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalised service.

How it works

What our customers say on Google

OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy 5 months ago
Great company … has been very handy for our small business especially with staff taking leave or when they are off sick. We switch it on and off as we require.
Paul Bowles 10 months ago
We have been working with OfficeHQ for over 8 years … it has been the best financial business decision we have made! We save 93% of a receptionist wage each year!
Bostock Pools 1 year ago

Trusted by more than 25,000 businesses, from sole traders to major corporations

Find out more

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with Australian-based receptionists able to take messages and transfer calls based on your availability settings.

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