Yes, you are able to forward any number to us including 1800, 1300,
landline and/or mobile numbers. Diverted calls are seamlessly answered by our receptionists
in your company name or the greeting of your choice.
Can your receptionists answer the calls I am missing when I am
on another other call?
Yes, our receptionist will take any calls you are missing. You may
be on another call or simply unable to answer the call because you are busy at the
time. Our receptionists will take a detailed message and send to you instantly by
email or SMS. Every call diverted to OfficeHQ™ will be answered - no matter what
your circumstances are at the time of the call.
Are you able to answer only some of our calls?
Yes. This is referred to as call overflow. Many businesses only want
the calls answered when they are unable to, for example if you step out of the office
for an hour or so, if you’re on another call, at lunch, or simply because you have
too many calls at one time. You can set up your diversion to us when the phone rings
for more than a specified period or if it is busy/engaged and we will answer the
phone as if we were in your office. Never miss that important call again!
Where are you based?
OfficeHQ was established in 2003 with our Head Office in Sydney.
We also have a training and operations in Queensland on the Sunshine Coast. Our
telecommunications network extends to 66 telephone exchanges giving us the largest
range of local numbers of any virtual reception services provider. (We also have
operations in the US and the UK providing follow-the-sun phone
When can I start using it and how long does it take to set up?
Set up can take as little as a few minutes. Once set up, you can
immediately direct or divert your calls to OfficeHQ and we will answer your calls
to your specified requirements.
Do you give me a number and is it exclusive to me?
Yes. We dedicate an exclusive number to each client. This number
can be used for business communications including letterhead and business cards
or for advertising and promotions. If you have an existing number then you can simply
forward your calls to us and they will be answered professionally and seamlessly
by our receptionists.
Can I upgrade or downgrade my subscription?
Yes, you have the flexibility to upgrade or downgrade at any time
to a more suitable subscription that meets your requirements and budget.
Is there a contract or lengthy agreement?
OfficeHQ offer a month to month agreement with no contracts.
How do I pay for the service?
Our billing system is fully automated. We accept credit card payment
only including MasterCard, Visa and AMEX. All invoices are viewable in real time
on our client portal. We will email your tax invoice each month.
Can you transfer calls to a staff member?
Yes, we are able to transfer calls to any staff member on any phone
(landline and mobiles) anywhere in the world. Our system can keep details of all
staff members and their call answering preferences. These details can be updated
at any time by accessing our on-line client portal.
Can I use the service for a day, week or month?
Yes, you are able to use our service for an hour, a day, a week,
whenever you need our assistance.
Are we able to get additional numbers for each state?
Yes. We can provide you with a local number where you are based and
if you require it we can provide multiple numbers in different area codes that you
can publish to give your business a national appearance. We can also provide you
with a 1300 Number.
What sort of clients do you cater for?
Our clients range from small businesses and sole traders to large
enterprises. We cater for professionals such as real estate agents, lawyers, accountants,
psychologists, physiotherapists and chiropractors. We also assist a variety of start-up
businesses, contractors, franchises and service providers including IT companies
Can you just take messages?
We are able to answer your call and explain that you are in a meeting
or with a client, take a message and forward this message to you by email or SMS
Are you able to make appointments for us?
Yes, we have a dedicated team of highly experienced receptionists
who can make appointments for you. This service is ideal for professionals that depend
on appointments being made and kept up to date while they are working with their
clients. You can access the real-time on-line calendar from any internet connection.
If one of our clients asks a question are you able to answer it?
Yes. We are able to answer basic questions like directions to premises,
fax number, web site, prices and other general questions. You can provide us with
detailed call scripts and answers to FAQ’s to assist your callers prior to transferring
calls to you or taking messages.
Can we have multiple staff members configured on our account, with
their own messaging preferences and diversion phone numbers?
Yes. Your service can have a Contact added for each staff member
that is to receive messages or transferred calls. Contacts can also have a department
specified so that messages can be routed appropriately based on the department that
the caller requests.
If a dedicated phone number is required for a staff member (e.g. to have a different
greeting than the main company line), then we can provision a phone number instead.
Using our client portal to add and to manage Contacts is easy, and OfficeHQ™ can
also configure dedicated logins to give staff member access to manage their availability
and message preferences.
Do you offer a 24/7 Service?
Yes. 24/7 service can be selected for all OfficeHQ™ subscription
plans or traditional business hours of 8:30am to 5:30pm in all states.