Complex call answering made simple through innovative technology
Complex call flow handling
Conditional question and answer scripts, developed with you and tailored to your business, guides each call.
Australian call answering
Your calls are always answered by Australian-based agents and your customer data always remains on-shore.
24/7 availability with time-specific flows
Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.
Messages sent instantly
Receive messages instantly via email, SMS or in-app notification, or entered into your CRM or other web-based tool.
Fast speed of answer
Even at high volumes, your calls are answered in an average of 15 seconds or less, which is industry-leading.
Client portal & app
View, export and filter all messages answered using your custom script – all in real-time – on desktop or mobile.
How it works
Set up within minutes
Show us how you’d like your calls to flow, then we transform it into a repeatable script for your approval. You can make a test call to ensure the script is flowing to your satisfaction.
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. Forward all calls to us or just those you can’t get to.
We answer for you
Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting and execute your call script, 24/7 if you wish. Depending on your script requirements, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, schedule your appointments and more.
We deliver your messages
After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call. You can design the script to capture as little or as much information as you need.
MyAssistant packages with advanced scripting
Perfect when you have complex call flows
MyAssistant Starter
$50*per month + $2.50* per minute
Pay as you go
Initial setup from $50 depending on complexity
Pay only for the calls we answer. Ideal for overflow or quiet periods
Enquire nowMyAssistant 10 Starter
$60*per month
Includes 10 minutes
Initial setup from $50 depending on complexity
Ideal if you average a handful of calls a month
Enquire nowMyAssistant 25
$105*per month
Includes 25 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 10 calls 1-3 minutes long each month
Enquire nowMyAssistant 50
$175*per month
Includes 50 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 20 calls 1-3 minutes long each month
Enquire nowMyAssistant 100
$300*per month
Includes 100 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 40 calls 1-3 minutes long each month
Enquire nowMyAssistant 200
$550*per month
Includes 200 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 80 calls 1-3 minutes long each month
Enquire nowMyAssistant 300
$810*per month
Includes 300 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 120 calls 1-3 minutes long each month
Enquire nowMyAssistant 400
$1,050*per month
Includes 400 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 160 calls 1-3 minutes long each month
Enquire nowMyAssistant 500
$1,290*per month
Includes 500 minutes
Initial setup from $50 depending on complexity
Ideal if you average about 200 calls 1-3 minutes long each month
Enquire nowMyAssistant 600
$1,545*per month
Includes 600 minutes
Initial setup from $50 depending on complexity
Handles detailed intake and call scripts
Enquire nowMyAssistant 700
$1,780*per month
Includes 700 minutes
Initial setup from $50 depending on complexity
For teams whose calls tend to run long
Enquire nowMyAssistant 800
$2,025*per month
Includes 800 minutes
Initial setup from $50 depending on complexity
Strong value for high-volume support lines
Enquire nowMyAssistant 900
$2,265*per month
Includes 900 minutes
Initial setup from $50 depending on complexity
For organisations with constant inbound calls
Enquire nowMyAssistant 1000
$2,510*per month
Includes 1,000 minutes
Initial setup from $50 depending on complexity
Best value for organisations & companies with high call volumes
Enquire nowHigher volume plan
Corporate packagesIf you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts
Enquire now* Plus GST. Refer to Terms & Conditions.
FAQs
Popular bundle options for live call answering with complex scripting
+ Phone numbers
Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.
+ Virtual address
Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.
What our customers love
Chosen by more than 70,000 businesses
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Find out more
Have questions? Please fill in your details and we’ll be in touch.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Want to try our call answering services for free?
Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
What does the free trial include?
Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.