fbpx

Archives: Services

Filter by category

A message-taking service with a human connection

With MessageExpress, your calls are answered by a real person … a friendly, professional virtual receptionist who will take a message and send it instantly to you via email or SMS so you can respond when it’s convenient.


An answering service that ensures customers always speak to a human and you never miss an opportunity

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to a 1300 or 1800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.


Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

MessageExpress packages

Call answering and message-taking for one individual or team


Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress
$25*

per month

Pay as you go

$2.40/call*

SIGNUP BONUS: $30 credit

Great for reception overflow or intermittent use

Enquire now
MessageExpress 25
$65*

per month

Includes 25 calls

Excess calls $2.35/call*

SIGNUP BONUS: $30 credit

Ideal for mobile professionals and sole traders

Enquire now
MessageExpress 100
$190*

per month

Includes 100 calls

Excess calls $2.35/call*

SIGNUP BONUS: $30 credit

Suitable for medium size businesses

Enquire now
MessageExpress 200
$370*

per month

Includes 200 calls

Excess calls $2.30/call*

SIGNUP BONUS: $30 credit

Suitable for medium to large businesses

Enquire now
MessageExpress 300
$540*

per month

Includes 300 calls

Excess calls $2.25/call*

SIGNUP BONUS: $30 credit

Suitable for large businesses with higher call volumes

Enquire now
MessageExpress 400
$710*

per month

Includes 400 calls

Excess calls $2.25/call*

SIGNUP BONUS: $30 credit

Incredible value investment for companies with high call volumes

Enquire now
MessageExpress 500
$875*

per month

Includes 500 calls

Excess calls $2.25/call*

SIGNUP BONUS: $30 credit

Ultimate value for companies with high call volumes

Enquire now
Higher volume plan
Custom package

for more than 500 calls per month

Please get in touch to request a quote for a MessageExpress package based on your estimated call volumes

Bundle options available

Enquire now

* Plus GST. Refer to Terms & Conditions.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

How it works

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes.  We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose.  Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

What our customers say on Google

OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Google Review
Core Therapy 2 years ago
Star rating Star rating Star rating Star rating Star rating
We used this service for many years. Very professional, easy to use and manage – would recommend without question.
Google Review
Andy Thomson 2 years ago
Star rating Star rating Star rating Star rating Star rating
I used OfficeHQ’s virtual message service whilst I was away overseas in July 2023. OfficeHQ provided a fantastic, efficient, excellent service. Set up was fast and easy.
Google Review
Rick Brell 2 years ago
Star rating Star rating Star rating Star rating Star rating

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

This field is hidden when viewing the form
I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

messageexpress

Local and national business phone numbers

Giving your business the impression of a local presence in multiple geographic areas is easy using virtual phone numbers with each relevant state or territory’s area code.

Alternatively, if you’re wanting to portray a national presence using just one advertised number, then a 1300 number or 1800 number is the perfect solution!


Virtual inbound numbers can help your business appear larger and more successful, stake a claim in new territories and generate more leads or sales

Local numbers

Far more cost-effective than renting additional lines from a telco, we can set up as many 02, 03, 04, 07 or 08 numbers as you wish to create local credibility in more cities, states or territories.

1300 numbers

Convey a national presence with callers anywhere in Australia able to phone you for the cost of a local call. Only available if bundled with live call answering, call diversion or automated messaging.

1800 numbers

Convey a national presence with callers anywhere in Australia able to phone you without paying a cent. Only available if bundled with live call answering, call diversion or automated messaging.

Enhance your marketing

Having multiple numbers enables you to easily track calls from separate marketing campaigns or manage different brands or sub-brands.

Appear more successful

Listing multiple phone numbers on your website, or a national 1300 or 1800 number, allows your business to look larger and more professional.

Boost your SEO

Bundled with virtual addresses, you set up Google My Business listings in every state with a corresponding local number to reach more people online for free.


How it works

Business phone number pricing

Please note: All phone numbers can be purchased only with a live call answering or automated messaging plan.

Additional local virtual phone number
$10*

per month

Only available with a live call answering or automated messaging plan.

Enquire now
1300/1800 number
(low usage)
$5*

per month with excess call surcharges

$25 set up

Excess call surcharges of $0.10 per call for MessageExpress, $0.20 per call for MyReceptionist and $0.15 per call for MyAssistant.

Only available with a live call answering or automated messaging plan up to 100 calls or minutes per month.

Enquire now
1300/1800 number
(moderate usage)
$20*

per month inclusive of calls

$25 set up

Note: Fair use policy applies.

Only available with a live call answering or automated messaging plan with 101-449 calls or minutes per month.

Enquire now
1300/1800 number
(high usage)
$40*

per month inclusive of calls

$25 set up

Note: Fair use policy applies.

Only available with a live call answering or automated messaging plan with 450 or more calls or minutes per month.

Enquire now

For international numbers, enquire now. * Plus GST. Refer to Terms & Conditions.

FAQs

Yes, you can forward any landline, mobile number, 1800 or 1300 number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.

Yes. You will be allocated an exclusive, dedicated local number (02, 03, 04, 07 or 08) based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.

If your business would benefit from multiple numbers or a 1300 or 1800 number, you can add these for an additional cost. Please note, if you wish to port out your number at any stage in the future, this can only done with 1300 or 1800 numbers.

Yes. OfficeHQ can provide you with a local number to match your area code (for example 02, 03, 04, 07 or 08) or we can provide multiple numbers for each state. Advertising local numbers in additional states can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a 1300 number or freecall 1800 number. Contact us to find out more.

Yes, we can instantly add a national 1300 to your account, which gives you a national presence and allows callers to contact you for the cost of a local call.  Similarly, we can obtain 1800 numbers, on request, which allow callers to contact you at no charge.  For these specialty numbers, you’ll be provided with a list of available numbers to choose from, as we understand it’s an important decision and you’ll want to keep your national number for the life of your business.

Bundle your virtual phone numbers

+ Live call answering

Pay only $5 per month (usually $20 per month) when you add a 1300 or 1800 number to any entry-level live call answering plan.

+ Live call answering

Pay only $10 per month (usually $20 per month) when you add a 1300 or 1800 number to any automated call answering plan.

+ Virtual address

Choose a virtual office address for your business to expand your presence, without expensive overheads or the need to relocate.

What our customers love

We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.
Bobi Vikor, RentSelect

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

phone-numbers

On-call escalation management service

Need certainty that high-priority incidents are addressed as fast as possible? Through our escalation management service, we can screen calls, trigger alerts to nominated on-call staff as required and track their acknowledgement.


Providing you with peace of mind that business-critical messages have been received

Customised processes

Custom-built question and answer scripts, to identify and triage possible escalation scenarios.

Recipient confirmation

We send alerts to the people you nominate, in the order you specify, requesting they acknowledge receipt.

Appointment Icon

Roster integration

If your on-call representatives keep changing, we can integrate your escalations with our rostering service.

Local answering

Your calls are always answered by Australian-based agents and your customer data remains on-shore. 

24/7 availability

Escalations services are available 24/7, including after-hours, during weekends and public holidays.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

Fast and effective call escalation, regardless of your industry

We realise that different industries, and each business within them, have different escalation needs.

For councils, this may relate to managing disasters, responding to hazards or lone worker safety.

In facilities maintenance, it may be about ensuring you can help people stuck in a lift as soon as possible.

For an IT firm, it could be that your after-hours on-call technician needs to be alerted to a client’s urgent need for business-critical helpdesk support.

Or, if you’re a plumber or electrician, you may require emergency call-out fees to be accepted before being disturbed at night.

Whatever your needs, we can help.

MyAssistant packages with
call escalation management

Essential for ensuring urgent messages get delivered ASAP


Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$2.99/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyAssistant 20
$95*

per month

Includes 20 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyAssistant 50
$165*

per month

Includes 50 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now
MyAssistant 150
$380*

per month

Includes 150 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now
MyAssistant 200
$495*

per month

Includes 200 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now
MyAssistant 300
$730*

per month

Includes 300 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 400
$950*

per month

Includes 400 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 500
$1,165*

per month

Includes 500 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 600
$1,395*

per month

Includes 600 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 700
$1,610*

per month

Includes 700 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 800
$1,835*

per month

Includes 800 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 900
$2,050*

per month

Includes 900 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
MyAssistant 1000
$2,270*

per month

Includes 1,000 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

How it works

Bundle your on-call escalation service

+ Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

+ Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

FAQs

Escalation management in conjunction with a call answering service is designed to ensure urgent matters can be dealt with as fast as possible. This involves the implementation of customised processes to fit your business requirements, but essentially requires your nominated team members to confirm when escalation notifications have been received to prevent a call or issue being escalated any further. You specify the personnel, sequence and contact methods (such as SMS, email or calls) for escalation notifications.

Yes. Our customisable service is fully adaptable to your unique requirements and operational procedures. Through our scripting tool, you have the ability to implement tailored filters, ensuring that only the calls warranting immediate action are escalated. Call filters may include factors such as:

  • The urgency of the issue
  • The type of issues reported
  • The company the caller represents
  • Any other criteria that may warrant triggering an escalation

When calls do not meet the escalation criteria, the receptionist may:

  • Send a standard message to you via email or SMS, without any confirmation required
  • Advise the callers to phone again during standard business hours, if that’s your preference for any such calls received after hours

Absolutely. We can implement time-of-day procedures to ensure that escalations occur only during specified periods, such as after hours and on weekends. However, if you require all calls to be escalated at all times, we can accommodate that as well.

Certainly! We can set up customised scripting to filter your calls to the appropriate procedure every time. Initially, we’ll assess your caller’s issue type and then activate the relevant escalation process accordingly.

We answer all of our clients’ phone calls in less than 10 seconds, on average, which equates to fewer than 4 rings. We take great pride in this, we set the benchmark in our industry and our speed of answer is much faster than the norm.

You sure can! We have a dedicated rostering team who can assist with these requirements. Our team can manage rosters on a daily, weekly or monthly basis to align your service with escalation staff availability. Additionally, we can utilise time-of-day routing if different staff members are assigned to different parts of the week.

Yes! Australian-based receptionists answer all calls for businesses with an escalation service. About 90% of our receptionists are located on the Sunshine Coast in Queensland.

What our customers love

We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!
Rikai Blondel
We receive some calls after-hours from customers seeking emergency technical support and OfficeHQ’s system enables us to provide prompt assistance as required.
Callex Communications Specialists
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
Ger Vloothuis, Vantage Broadband

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

escalation-management

Boost your business with a virtual office address

Establish a presence for your business in a new area and enhance your appeal without the expensive overheads of physical office space! Register a virtual address today for as little as $2 a day.


Work from wherever you want and we’ll provide a business address for you to advertise

Put yourself on the map

Create a virtual presence anywhere with a choice of addresses across Australia, from city CBDs to regional areas.

Save on overheads

Convey professionalism and success for the fraction of the cost of a commercial lease, especially CBD office space.

24/7 mail handling

Includes a physical address for postal deliveries, with mail forwarding services available when required.


Virtual address + virtual reception

Utilising prestigious CBD office addresses can be advantageous whether you’re a home-based business wanting to keep your residential address private, a small business wanting make a big impression or a larger business wanting to increase confidence among interstate prospects.

Virtual addresses enable you to run your businesses from anywhere while instantly strengthening your credibility and saving enormously compared to commercial leases and other traditional office costs. This is especially true when bundled with our virtual reception services, which can include 24/7 call answering.

Virtual address pricing

CBD

City centre business mailing addresses

Inner Suburban

City fringe business mailing addresses

Regional

Country business mailing addresses

CBD Virtual Address
$95

month-to-month

Approx. $21.90/week*

Enquire now
CBD Virtual Address
$270

for 3 months

Approx. $20.80/week*

Enquire now
CBD Virtual Address
$840

for 12 months

Approx. $16.20/week*

Enquire now
Inner Suburban Virtual Address
$90

month-to-month

Approx. $20.80/week*

Enquire now
Inner Suburban Virtual Address
$255

for 3 months

Approx. $19.60/week*

Enquire now
Inner Suburban Virtual Address
$780

for 12 months

Approx. $15/week*

Enquire now
Regional Virtual Address
$85

month-to-month

Approx. $19.60/week*

Enquire now
Regional Virtual Address
$240

for 3 months

Approx. $18.50/week*

Enquire now
Regional Virtual Address
$720

for 12 months

Approx. $13.80/week*

Enquire now

* Plus GST. Refer to Terms & Conditions.

Find a location

Pitt Street, Sydney

Sydney CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Sussex Street, Sydney

Sydney CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Creek Street, Brisbane

Brisbane CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

McDougall Street, Milton

Brisbane Inner Suburban Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Wises Road, Maroochydore

Sunshine Coast Regional Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Hindmarsh Square, Adelaide

Adelaide CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Gawler Place, Adelaide

Adelaide CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Collins Street, Melbourne

Melbourne CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

St Kilda Road, Melbourne

Melbourne CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Cardigan St, Carlton

Melbourne Inner Suburban Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

Barrack Street, Perth

Perth CBD Virtual Business Address

  • Business Address To Advertise
  • Mail Redirection Available

How it works

Bundle your virtual address

+Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking and appointment bookings.

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

FAQs

With an OfficeHQ virtual address, you can advertise your new business location without the expensive overhead.  Virtual addresses can provide privacy protection for home businesses, while at the same time creating the impression that a business is larger or in a better location.  Depending on the address, we may also offer mail notification, mail collection services and mail scanning/forwarding.

A virtual address enables you to advertise a prestigious business address, without having to sign up to an expensive lease.  Any mail sent to your virtual address is seamlessly redirected to you, or if you prefer, scanned and emailed.  Some examples of how virtual addresses can be used are:  start-up companies who wish to appear larger, home-based business owners who’d like to keep their personal address private, expanding businesses who are keen to promote a local presence (for example an address in each state) or businesses who want to demonstrate an affinity with a particular area, for example a financial precinct.  Some virtual addresses also have the option of occasional meeting rooms, desk space by the day and  longer-term serviced offices.  Just let us know what you’re interested in when you enquire.

Simply submit a request noting your preferred virtual address locations, then our friendly team will contact you to get started.  We’ll ask for your business name, contact details, preferred payment method and forwarding address details.  Once these details are confirmed, your service will be ready to use and any mail sent to this address will be forwarded to you.  You don’t need to do anything else – it’s that simple.

We’ll confirm with you when your new virtual address is ready to use.  Usually, it’s ready to use on the same day as setup.

While we don’t provide a free trial of our virtual address service, we do offer month-to-month subscriptions with no lock-in contract.  To complement your virtual address service, we also offer a free trial of our call answering service – which you can try free for 7 days.

Yes, you can have as many virtual address locations as your business needs.  Clients may advertise multiple virtual address locations to appear larger, to test their brand in a new location or to imply they have a broader regional, state or national presence.  Please ask about our bundle discounts.

Depending on your preferred virtual address location, you can choose to have your mail physically sent to you or scanned and sent electronically.  At some locations you also have the option to collect your own mail.  Please note, some locations don’t support parcels.

Yes, that’s the beauty of a virtual address service.  You can opt to have your mail automatically forwarded to you anywhere in the world.  All plans include a ‘fair use’ allocation for mail forwarding or scanning.  Beyond this allocation, a small handling fee may be charged, plus postage.

Yes.  Once you’ve chosen your preferred virtual address, we can allocate a phone number with an area code to match.  You can choose between a local, regional or national phone number and either answer your calls personally, by diverting your new number to your mobile or business phone, or have your calls answered by our virtual receptionists.  There’s no lock in contract, no credit card required, and you can cancel any time.  Simply contact us to discuss the best option for your needs.

What our customers love

Over the 10 years I’ve been with OfficeHQ they have delivered nothing but the best service I could hope for.
Joseph Kelly, Kelly Workplace Lawyers
Helpful and friendly staff offering a professional service. Can highly recommend.
Paul Werner, Denture Clinics

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with remote receptionists able to take messages and transfer calls based on your availability settings.

virtual-address

Australia’s most flexible virtual reception services

Businesses of all sizes rely on our virtual receptionists to provide customers with a warm and personable caller experience. Leave the call answering to us so you have more time to grow your business, without the worry of missed opportunities.


All of our call answering plans feature the following …

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Immediately receive a message by email or SMS after each call, including caller details and the reason for their call.

Mobile app & portal

Our free smartphone app or online portal gives you full control to manage your service anywhere, any time.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to a 1300 or 1800 number.

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.


Our call answering services are designed for businesses of any size in any industry

Call answering services for businesses of any size

Whether you need a simple message service or a virtual receptionist/assistant to take orders, input leads into your CRM or book appointments while providing a seamless caller experience, we have a solution to suit. Each service’s inclusions, in addition to the standard features above, are listed below for comparison.

Whether you need a simple message service or a virtual receptionist/assistant to take orders, input leads into your CRM or book appointments, we have a solution to suit. Compare our services below.

  MessageExpress MyReceptionist MyAssistant MyDiary
Compare our
live call
answering
services

Call answering and message taking for one individual or team.

from
$25*
per month
Hear a sample call
See pricing

Messages, support and call transfers for multiple staff or departments.

from 
$33*
per month
Hear a sample call
See pricing

Tailored scripting and virtual assistance for unlimited staff or departments.

from
$49*
per month
Hear a sample call
See pricing

Appointment booking and diary management using your preferred software.

from
$49*
per month
Hear a sample call
See pricing

Caller greeting Personalised Fully customised Fully customised Fully customised
List staff or departments One person or team Unlimited contacts Unlimited contacts Unlimited contacts
Collect information from callers 3 details 5 details Up to 11 details Up to 11 details
Warm call transfers  
Advise business hours/location  
Answer common questions  
Scripted questions & responses    
Quote fees & take payments    
CRM input or submit online forms    
Appointment scheduling      
Diary management      
  About MessageExpress Enquire now About MyReceptionistTry our 7-day free trial About MyAssistantEnquire now About MyDiaryEnquire now

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*
  • Australian receptionists
  • No lock-in contract
  • Personalised greeting
  • Instant email or SMS messages
  • One person or team listed as message recipient
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Collect 5 pieces of info
  • Advise business hours/location

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online form submissions
  • Quote fees & take payments

MyDiary

Appointment booking and diary management using your preferred software.

from $49 per month*
  • Australian receptionists
  • No lock-in contract
  • Instant email or SMS messages
  • Mobile app & portal
  • 24/7 service upgrade option
  • 1300/1800 number upgrade option
  • Fully customised greeting
  • Warm call transfers
  • Multiple staff or departments listed as message or transfer contacts
  • Advise business hours/location
  • Collect 11 pieces of info
  • Custom scripting or FAQs
  • CRM input or online forms
  • Quote fees & take payments
  • Appointment scheduling
  • Diary management

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our team of receptionists can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

What our customers say on Google

The service has been consistently professional, reliable, and easy to manage. It gave us real peace of mind knowing our calls were being handled so smoothly.
Google Review
Anthea Nason 23 days ago
Star rating Star rating Star rating Star rating Star rating
I used OfficeHQ for over 3 years in my electrical business. They were crucial in the daily running of the business and I received great feedback from customers.
Google Review
Peter Boase 2 months ago
Star rating Star rating Star rating Star rating Star rating
Amazing service – love these guys – makes it sooooo much easier for us and a lot cheaper than having a call-answering receptionist in-house.
Google Review
Jeremy Bogdanowicz 3 months ago
Star rating Star rating Star rating Star rating Star rating
OfficeHQ has been an incredible partner to our business over 6 years … they’ve made such a positive difference, and we couldn’t recommend their services more highly.
Google Review
The Naturally Clean Co 5 months ago
Star rating Star rating Star rating Star rating Star rating
OfficeHQ has helped my business for 16 years. They offer a great service with authentic receptionists answering our calls with respect and taking care with details.
Google Review
Steve Bennett 8 months ago
Star rating Star rating Star rating Star rating Star rating
I have used these guys for 6 years and have been so happy with their assistance, making sure I never miss a work call and my clients are always looked after.
Google Review
Jared Park-Ross 9 months ago
Star rating Star rating Star rating Star rating Star rating
It’s been 2 months of using your off-site receptionist service and I am very pleased with the feedback I received from my patients about their interactions with HQ.
Google Review
David Richardson 10 months ago
Star rating Star rating Star rating Star rating Star rating

Trusted by more than 25,000 businesses


Find out more

Have questions? Please fill in your details and we’ll be in touch.

This field is hidden when viewing the form
I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

live-call-answering
Showing 5 of 23

💰 Get a $30 signup bonus (use code EOFY2025)    Learn more

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close