Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the OfficeHQ client portal or mobile application.
Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.
Yes, you can forward any landline, mobile number, 1800 or 1300 number to us, to be answered by our receptionists. Forwarded calls are seamlessly answered by our receptionists in your company name with the greeting of your choice.
Yes. You will be allocated an exclusive, dedicated local number (02, 03, 04, 07 or 08) based on the location of your company. You can either advertise this number directly, or forward calls to it from your existing business number. When calls are received to your dedicated number, our professional receptionists will be prompted to answer in your business name.
If your business would benefit from multiple numbers or a 1300 or 1800 number, you can add these for an additional cost. Please note, if you wish to port out your number at any stage in the future, this can only done with 1300 or 1800 numbers.
Yes. OfficeHQ can provide you with a local number to match your area code (for example 02, 03, 04, 07 or 08) or we can provide multiple numbers for each state. Advertising local numbers in additional states can give customers the impression your business is more established or has a larger coverage area. For a national appearance, we can provide you with a 1300 number or freecall 1800 number. Contact us to find out more.
OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.
We now consider our Sunshine Coast office to be our head office.
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