Archives: Services

Virtual receptionists for appointment booking

On a MyDiary plan, virtual receptionists can schedule appointments and handle general diary management, including cancellations and waitlists, using your preferred calendar or appointment booking software.

See Black Friday pricing

Enquire now

4.8 stars | 117 reviews

We go above and beyond to make your callers feel valued and fully assist them

Australian receptionists

Your calls are always answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Appointment bookings

Appointment bookings, cancellations and general diary management – in the tool of your choice.

Custom call scripting

Calls are answered with your customised script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, instructions for appointment scheduling and diary management, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyDiary call

Hear a sample call

Try free for 7 days

MyDiary packages

Perfect when you need appointments booked

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyDiary

$34.30*

per month for first 3 months

Then $49* per month

Pay as you go

$2.99/minute*

Initial setup from $99 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now

MyDiary 20

$59.50*

per month for first 3 months

Then $85* per month

Includes 20 minutes

Excess: $2.85/minute*

Initial setup from $99 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now

MyDiary 50

$105*

per month for first 3 months

Then $150* per month

Includes 50 minutes

Excess: $2.85/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now

Most Popular

MyDiary 100

$195*

per month for first 3 months

Then $245* per month

Includes 100 minutes

Excess: $2.85/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now

MyDiary 150

$300*

per month for first 3 months

Then $350* per month

Includes 150 minutes

Excess: $2.75/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now

MyDiary 200

$410*

per month for first 3 months

Then $460* per month

Includes 200 minutes

Excess: $2.75/minute*

Initial setup from $99 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now

MyDiary 300

$625*

per month for first 3 months

Then $675* per month

Includes 300 minutes

Excess: $2.70/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyDiary 400

$830*

per month for first 3 months

Then $880* per month

Includes 400 minutes

Excess: $2.70/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyDiary 500

$1,030*

per month for first 3 months

Then $1,080* per month

Includes 500 minutes

Excess: $2.70/minute*

Initial setup from $99 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyDiary 600

$1,245*

per month for first 3 months

Then $1,295* per month

Includes 600 minutes

Excess: $2.70/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyDiary 700

$1,445*

per month for first 3 months

Then $1,495* per month

Includes 700 minutes

Excess: $2.70/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyDiary 800

$1,655*

per month for first 3 months

Then $1,705* per month

Includes 800 minutes

Excess: $2.65/minute*

Initial setup from $99 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyDiary 900

$1,855*

per month for first 3 months

Then $1,905* per month

Includes 900 minutes

Excess: $2.65/minute*

Initial setup from $99 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now

MyDiary 1000

$2,050*

per month for first 3 months

Then $2,100* per month

Includes 1,000 minutes

Excess: $2.65/minute*

Initial setup from $99 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now

Higher volume plan

Custom package

If you’re needing an appointment scheduling and diary management call answering service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Your tools are our tools

We will use your preferred calendar (or practice management software for healthcare industry businesses) to add new clients/patients, schedule appointments and handle scheduling changes or appointment cancellations. We support other tools also, including CRMs and customer service software.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including how you’d like us to interact with your callers and handle any appointment changes, plus your message or call transfer contacts.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll handle bookings, postponements and cancellations via your preferred calendar or booking platform. Additionally, we’ll transfer selected calls or take messages as you wish.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyDiary service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

FAQs

Why should I get a live call answering service?

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads. Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Is OfficeHQ based in Australia?

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

How do I forward my calls to OfficeHQ?

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Yes. Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription. Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays. If you need after hours call answering, please let us know when you sign up or contact us.

Are all calls answered within Australia?

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered by virtual receptionists based in Australia.

Read more FAQs

What our customers love

Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.

Barrenjoey Psychology

It really takes the pressure off me knowing OfficeHQ will answer my phone calls if I can’t, or if I’m on another call.

The Blue Mexican

In real estate our customers call between 8am and 8pm, well outside standard business hours … (we) see the service as a seamless extension of our business.

GC Real Estate

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

A message-taking service with a human connection

With MessageExpress, your calls are answered by a real person … a friendly, professional virtual receptionist who will take a message and send it instantly to you via email or SMS so you can respond when it’s convenient.

See Black Friday pricing

Enquire now

4.8 stars | 117 reviews

An answering service that ensures customers always speak to a human and you never miss an opportunity

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Personalised greetings

Calls are answered in your business name to ensure your callers enjoy a seamless experience.

Instant emails or texts

Free SMS and/or email messages sent instantly after each call, including caller details and the reason for their call.

1300/1800 numbers

Forward your existing business number to the free local number provided or upgrade to a 1300 or 1800 number.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage your greeting and message preferences in real-time, using our online client portal, or through our mobile app (iPhone and Android).

Hear a sample MessageExpress call

Hear a sample call

Try free for 7 days

MessageExpress packages

Call answering and message-taking for one individual or team

Small

Up to 50 calls per month

Medium

Up to 300 calls per month

Large

400+ calls per month

MessageExpress

$13.30*

per month for first 3 months

Then $19* per month

Pay as you go

$2.20/call*

Great for reception overflow or intermittent use

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MessageExpress 25

$42*

per month for first 3 months

Then $60* per month

Includes 25 calls

Excess calls $2.15/call*

Ideal for mobile professionals and sole traders

Add a 1300 or 1800 number from just $5 per month*

Enquire now

Most Popular

MessageExpress 50

$70*

per month for first 3 months

Then $100* per month

Includes 50 calls

Excess calls $2.15/call*

Perfect for small to medium size businesses

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MessageExpress 100

$125*

per month for first 3 months

Then $175* per month

Includes 100 calls

Excess calls $2.15/call*

Suitable for medium size businesses

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MessageExpress 200

$295*

per month for first 3 months

Then $345* per month

Includes 200 calls

Excess calls $2.10/call*

Suitable for medium to large businesses

Add a 1300 or 1800 number for $20 per month* inclusive of calls

Enquire now

MessageExpress 300

$450*

per month for first 3 months

Then $500* per month

Includes 300 calls

Excess calls $2.05/call*

Suitable for large businesses with higher call volumes

Add a 1300 or 1800 number for $20 per month* inclusive of calls

Enquire now

MessageExpress 400

$610*

per month for first 3 months

Then $660* per month

Includes 400 calls

Excess calls $2.05/call*

Incredible value investment for companies with high call volumes

Add a 1300 or 1800 number for $20 per month* inclusive of calls

Enquire now

MessageExpress 500

$760*

per month for first 3 months

Then $810* per month

Includes 500 calls

Excess calls $2.05/call*

Ultimate value for companies with high call volumes

Add a 1300 or 1800 number for $20 per month* inclusive of calls

Enquire now

Higher volume plan

Custom package

for more than 500 calls per month

Please get in touch to request a quote for a MessageExpress package based on your estimated call volumes

Bundle options available

Enquire now

* Plus GST. Refer to Terms & Conditions.

Claim a 7-day free trial

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us how you’d like us to answer your calls and how you’d like to receive messages.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MessageExpress service

+ Virtual address

Choose a virtual address for your business to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

FAQs

Why should I get a live call answering service?

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

How do I forward my calls to OfficeHQ?

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

Do you offer a 24/7 live call answering service?

Are all calls answered within Australia?

Yes – if you’re on a MyAssistant or MyDiary plan. For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes. This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

What’s the difference between MyReceptionist and Message Express?

The MessageExpress service works best for those clients who just need messages taken for one person or team. The receptionist will answer with a greeting such as “Good morning, [your business name]. May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service. On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business. It’s designed for those clients who would like to provide a more personal touch. When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out. Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Can you just take messages?

Yes. We can answer your calls and advise your callers you are in a meeting, travelling or with a client – you choose. Our receptionists can then take a detailed message with the information you require and forward this message to you by email or SMS instantly so that you can return the call in your own time.

Read more FAQs

What our customers say on Google

4.8 stars | 117 reviews

OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!

Core Therapy 2 years ago

We used this service for many years. Very professional, easy to use and manage – would recommend without question.

Andy Thomson 2 years ago

I used OfficeHQ’s virtual message service whilst I was away overseas in July 2023. OfficeHQ provided a fantastic, efficient, excellent service. Set up was fast and easy.

Rick Brell 2 years ago

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Contact Name(Required)

Business Name(Required)

Phone Number(Required)

Email(Required)

Message or Question(Required)

This field is hidden when viewing the form

Affiliate code

I'm also interested in:

Outbound calling (coming soon)

1800 or 1300 numbers

Virtual addresses

This field is hidden when viewing the form

Promo code (if you have one)

This field is hidden when viewing the form

Source

This field is hidden when viewing the form

gclid_field

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Need a call answering virtual assistant?

Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.

See Black Friday pricing

Enquire now

4.8 stars | 117 reviews

Ideal answering service for businesses with tasks that require more interaction

Australian receptionists

Your calls are always answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call scripting

Calls are answered with your customised script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Webforms & CRMs

Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyAssistant call

Hear a sample call

Try free for 7 days

MyAssistant packages

Perfect when you need CRMs updated or more information captured from your callers

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant

$34.30*

per month for first 3 months

Then $49* per month

Pay as you go

$2.99/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now

MyAssistant 20

$59.50*

per month for first 3 months

Then $85* per month

Includes 20 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now

MyAssistant 50

$105*

per month for first 3 months

Then $150* per month

Includes 50 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now

Most Popular

MyAssistant 100

$195*

per month for first 3 months

Then $245* per month

Includes 100 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now

MyAssistant 150

$300*

per month for first 3 months

Then $350* per month

Includes 150 minutes

Excess: $2.75/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now

MyAssistant 200

$410*

per month for first 3 months

Then $460* per month

Includes 200 minutes

Excess: $2.75/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now

MyAssistant 300

$625*

per month for first 3 months

Then $675* per month

Includes 300 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyAssistant 400

$830*

per month for first 3 months

Then $880* per month

Includes 400 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyAssistant 500

$1,030*

per month for first 3 months

Then $1,080* per month

Includes 500 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now

MyAssistant 600

$1,245*

per month for first 3 months

Then $1,295* per month

Includes 600 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyAssistant 700

$1,445*

per month for first 3 months

Then $1,495* per month

Includes 700 minutes

Excess: $2.70/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyAssistant 800

$1,655*

per month for first 3 months

Then $1,705* per month

Includes 800 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now

MyAssistant 900

$1,855*

per month for first 3 months

Then $1,905* per month

Includes 900 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now

MyAssistant 1000

$2,050*

per month for first 3 months

Then $2,100* per month

Includes 1,000 minutes

Excess: $2.65/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now

Higher volume plan

Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Your tools are our tools

We can use webforms or your preferred CRM to submit leads, raise support tickets via your preferred customer service software and utilise online collaboration tools. We support other tools also, including for appointment-scheduling on our MyDiary plans.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us about your business, including any FAQs, how you’d like us to interact with your callers, the data you need collected and your message or call transfer contacts.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your customised greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll interact with callers based on their needs, using integrations with tools you already use. Additionally, we’ll transfer selected calls or take messages as you wish.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyAssistant service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

FAQs

Why should I get a live call answering service?

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

How do I forward my calls to OfficeHQ?

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

Do you offer a 24/7 live call answering service?

Are all calls answered within Australia?

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered by virtual receptionists based in Australia.

Can you transfer calls to me or a staff member?

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile). With our innovative software, we can record availability preferences for each staff member and only transfer when requested. Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place. If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you. We do not blind transfer calls (transfer unannounced) unless you request this. Call transfers are available as an add-on for MyReceptionist, MyAssistant and MyDiary plans.

Can email or text messages be sent to multiple recipients?

Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice. We can also attempt to transfer calls to multiple people in sequential order. How your calls are managed can be updated instantly via your OfficeHQ online client portal or mobile application at any time.

Can we list multiple staff members with individual message preferences?

Yes. Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken. All settings can be updated individually and instantly via the OfficeHQ client portal or mobile application.

Read more FAQs

What our customers love

Our practice has all the advantages of a dedicated receptionist, without the prohibitive cost of employing and training another staff member.

Barrenjoey Psychology

It really takes the pressure off me knowing OfficeHQ will answer my phone calls if I can’t, or if I’m on another call.

The Blue Mexican

In real estate our customers call between 8am and 8pm, well outside standard business hours … (we) see the service as a seamless extension of our business.

GC Real Estate

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Reliable virtual reception service for an entire team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.

See Black Friday pricing

Enquire now

4.8 stars | 117 reviews

Creating exceptional caller experiences as a seamless extension of your business

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyReceptionist call

Hear a sample call

Try free for 7 days

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff

Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist

$20.30*

per month for first 3 months

Then $29* per month

Pay as you go

$3.59 per call*

Great for reception overflow or intermittent use

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MyReceptionist 20

$48.30*

per month for first 3 months

Then $69* per month

Includes 20 calls

Excess calls $3.75/call*

Ideal for sole traders & small businesses with low call volumes

Add a 1300 or 1800 number from just $5 per month*

Enquire now

Most Popular

MyReceptionist 50

$125*

per month for first 3 months

Then $175* per month

Includes 50 calls

Excess calls $3.75/call*

The preferred option for most Australian small businesses

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MyReceptionist 100

$260*

per month

Then $310* per month

Includes 100 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

Add a 1300 or 1800 number from just $5 per month*

Enquire now

MyReceptionist 150

$385*

per month

Then $435* per month

Includes 150 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

Enquire now

MyReceptionist 200

$530*

per month

Then $580* per month

Includes 200 calls

Excess calls $3.75/call*

Suitable for small to medium size businesses anywhere in Australia

Enquire now

MyReceptionist 300

$805*

per month

Then $855* per month

Includes 300 calls

Excess calls $3.65/call*

Ideal for medium to large businesses anywhere in Australia

Enquire now

MyReceptionist 400

$1,080*

per month

Then $1,130* per month

Includes 400 calls

Excess calls $3.65/call*

Ideal for medium to large businesses anywhere in Australia

Enquire now

MyReceptionist 500

$1,360*

per month

Then $1,410* per month

Includes 500 calls

Excess calls $3.60/call*

Ideal for medium to large businesses anywhere in Australia

Enquire now

MyReceptionist 600

$1,640*

per month

Then $1,690* per month

Includes 600 calls

Excess calls $3.60/call*

Perfect for larger Aussie businesses with higher call volumes

Enquire now

MyReceptionist 700

$1,930*

per month

Then $1,980* per month

Includes 700 calls

Excess calls $3.60/call*

Perfect for larger Aussie businesses with higher call volumes

Enquire now

MyReceptionist 800

$2,195*

per month

Then $2,245* per month

Includes 800 calls

Excess calls $3.50/call*

Perfect for larger Aussie businesses with higher call volumes

Enquire now

MyReceptionist 900

$2,480*

per month

Then $2,530* per month

Includes 900 calls

Excess calls $3.50/call*

Best value for organisations & companies with high call volumes

Enquire now

MyReceptionist 1000

$2,755*

per month

Then $2,805* per month

Includes 1,000 calls

Excess calls $3.50/call*

Best value for organisations & companies with high call volumes

Enquire now

Higher volume plans

Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Claim a 7-day free trial

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Our instant activation and simple setup means our receptionists can be answering your calls within minutes. Simply tell us how you’d like us to interact with your callers, who will potentially be available for call transfers and who should receive messages.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your customised greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll answer questions about your business, take messages and attempt to transfer selected calls unless your availability is set to u0022do not disturbu0022.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyReceptionist service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

FAQs

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

How do I forward my calls to OfficeHQ?

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

Are all calls answered within Australia?

What is the MyReceptionist service?

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business. Just like having your own in-house receptionist, but without the cost. To your callers, they will feel as though they are speaking to someone sitting in your office.

How does the MyReceptionist service work?

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to. When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested. With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

What’s the difference between MyReceptionist and Message Express?

Can you transfer calls to me or a staff member?

Read more FAQs

What our customers say on Google

4.8 stars | 117 reviews

The best thing I have done for my business. Now potential customers are answered on time and in the most professional way.

John Tamos 1 year ago

I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!

Christian Sculthorp 1 year ago

We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).

Dylan Ingram 1 year ago

OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!

Core Therapy 2 years ago

We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!

Rikai Blondel 2 years ago

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Email(Required)

Message or Question(Required)

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Save with virtual receptionist pay-per-call solutions

Do you need someone to answer the phone, take messages, transfer the occasional call when appropriate, and answer common customer queries? Our pay-per-call answering services prevent missed calls while maximising cost efficiency.

Enquire now

Learn more

Just like having your own in-house receptionist, without the expense of hiring one

Australian receptionists

Our local virtual reception teams answer your calls, with overflow support to ensure a fast speed of answer.

24/7 live call answering

After-hours, weekends, public holidays … we can answer day or night, 365 days a year, so you never miss opportunities.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Screening & transfers

Call screening and transfer options, so you only take the most important calls, depending on your plan.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How it works

See pricing

How our live answering service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Tell us about your business, your preferred greeting and how you’d like us to interact with your callers. Then simply confirm who should receive messages or, depending on your plan, call transfers when they’re available.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We can take messages and, depending on your plan, also transfer selected calls (unless your availability is set to “do not disturb”) and answer common queries.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Answering service ‘per call’ pricing

Unlike other answering service companies, who are unable to offer “per call” pricing, we proudly offer two different pay-per-call solutions. We’re also fully transparent with our pricing.

	MessageExpress	MyReceptionist
Compare our pay-per-call answering services	Call answering and message taking for one individual or team. from $25* per month Hear a sample call See pricing	Messages, support and call transfers for multiple staff or departments. from $33* per month Hear a sample call See pricing
Caller greeting	Personalised	Fully customised
List staff or departments	One person or team	Unlimited contacts
Collect information from callers	3 details	5 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Diary management
	About MessageExpress Enquire now	About MyReceptionist Try our 7-day free trial

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*

Australian receptionists
No lock-in contract
Personalised greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Find out more

Hear a sample call

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*

All MessageExpress features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

Find out more

Hear a sample call

* Plus GST. Additional charges may apply for add-ons. Refer to Terms & Conditions.

How a pay-per-call answering service can help your business thrive

OfficeHQ’s virtual receptionists answer your calls 24/7, as though they work for your business, which can help you prevent missed opportunities.

Best of all, our pay-per-call services enable you to save considerably compared to in-house hires, using temp agencies or pay-per-minute services.

With our PAYG plans, you simply pay a small monthly subscription and then pay for the calls we answer. All other plans have a specified number of calls included. This can provide greater cost certainty month-to-month, which can be particularly beneficial for small businesses.

Enquire now

Request a call back

FAQs

Why should I get a live call answering service?

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive. Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

How do I forward my calls to OfficeHQ?

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Immediate and delayed call forwarding options
Setting up call forwarding for fixed-line telephones (with specific instructions for Telstra and Optus)
Setting up call diversions for mobile phones (with specific instructions for Telstra, Optus and Vodafone)

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

What is the MyReceptionist service?

How does the MyReceptionist service work?

What’s the difference between MyReceptionist and Message Express?

Enquire now

Read more FAQs

Self-manage your virtual reception pay-per-call service from anywhere

You can easily update your receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Try our 7-day free trial

Optional add-ons

+ Virtual address

Choose a virtual address to enhance your image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers or toll-free numbers to the local number you receive for free with your live call answering package.

Find out more

What our customers say on Google

We have engaged OfficeHQ for 7 years for our business and they have been excellent. Their reception staff have been courteous and great ambassadors for our business.

Carl L

Always very helpful and good service. Phone is never left ringing or going in a queue. Is always answered by staff.

Jen Sheridan

They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.

Christopher Rickson

The best thing I have done for my business. Now potential customers are answered on time and in the most professional way.

John Tamos

We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).

Dylan Ingram

OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!

Core Therapy

Really great service for small businesses. Prompt, helpful and lots of ways to keep your business running without you needing to be in the room.

Ellen Baron

We’ve been working with OfficeHQ for over 8 years … it has been the best financial business decision we have made! We save 93% of a receptionist wage each year!

Bostock Pools

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Contact Name(Required)

Business Name(Required)

Phone Number(Required)

Email(Required)

Message or Question(Required)

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Affiliate code

I'm also interested in:

Outbound calling (coming soon)

1800 or 1300 numbers

Virtual addresses

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

In need of a temporary answering service?

Our team of virtual receptionists can provide the short-term help your business needs, answering your calls 24/7 if needed. Whether you are facing a staffing issue, need holiday cover or expect higher call volumes than usual, you’ll find our services are reliable, flexible and cost-effective.

Enquire now

4.8 stars | 117 reviews

Affordable short-term receptionist support that ensures your inbound business calls continue to be answered

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can seamlessly answer your calls around the clock if you want us to.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

No long-term contracts or cancellation fees gives you flexibility to use our services for the time period you need.

Help is at hand, whatever your situation

Illness & ad hoc coverage

Are staff absences making it hard to maintain productivity while ensuring the phone is answered? We can provide same-day service coverage!

Staff off sick
Staff on breaks
Staff in meetings
Staff in training
Staff at conferences
Staff working remotely

Enquire today

Periods of peak demand

Swamped with calls and don’t have the capacity to handle them effectively in-house? We can assist during unusually busy periods, whatever the cause.

Promotions or campaigns
Class actions for law firms
Tax time for accountants
Seasonality factors
Event registrations
Product recalls
Fundraisers

Enquire today

Holiday & leave coverage

Need someone to answer the phone while you’re out of town or your in-house receptionist is away? Enjoy peace of mind that we have it covered.

Public holidays
Annual leave
Maternity leave or paternity leave
Long service leave

Enquire today

Events and office closures

Is your office shutting during your business hours? Whether a planned or sudden unforeseen event, we can answer your calls remotely.

Staff functions
Renovations
Moving offices
Christmas shutdowns
Conferences or other events
Pandemic lockdowns
Flooding or other natural disasters

Enquire today

How our call answering services work

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We send a message

Set up within minutes

Customer calls you

Divert your phone to the unique number we provide so we know when an incoming call is for your business. If you only need our services temporarily, simply divert your phone to us when you want us to start answering your calls and undivert it when you want us to stop. It’s that simple.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more. Note: a mimimum service period applies for calls involving appointment setting.

We send a message

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Our virtual receptionist services

A temporary answering service is like having a casual receptionist who is available 24/7, whenever the need arises! Best of all, it’s risk-free as you only pay for what you use.

Whatever your industry, complexity of calls or call volumes, if you need a short-term phone answering service, we can provide the solution.

	MessageExpress	MyReceptionist	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month Hear a sample call See pricing	Messages, support and call transfers for multiple staff or departments. from $33* per month Hear a sample call See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month Hear a sample call See pricing	Appointment booking and diary management using your preferred software. from $49* per month Hear a sample call See pricing
Caller greeting	Personalised	Fully customised	Fully customised	Fully customised
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	3 details	5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Diary management
	About MessageExpress Enquire now	About MyReceptionist Try our 7-day free trial	About MyAssistant Enquire now	About MyDiary Enquire now

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*

Australian-based receptionists
No lock-in contract
Personalised greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Find out more

Hear a sample call

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*

All MessageExpress features plus

Australian-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

Find out more

Hear a sample call

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49 per month*

All MyReceptionist features plus

Australian-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

Find out more

Hear a sample call

MyDiary

Appointment booking and diary management using your preferred software.

from $49 per month*

All MyAssistant features plus

Australian-based receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Diary management

Find out more

Hear a sample call

* Plus GST. Refer to Terms & Conditions.

FAQs

Why should I get a live call answering service?

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

What sort of clients does OfficeHQ cater for?

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide live call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Are all calls answered within Australia?

What’s the difference between MyReceptionist and Message Express?

Are there any set up fees?

There are no set up fees for the MyReceptionist and MessageExpress services – you can start using these services immediately.

When can I start using the call answering service and how long does it take to set up?

Set up can take as little as a few minutes. For a MessageExpress or MyReceptionist service, you can start using the service almost instantly. Simply set up an account yourself, using the free trial webform or have our customer service team do this for you. Either way, it only takes a few minutes to get started. Once your account is set up, you simply need to forward your phone line to us and we’ll start answering your calls.

If you’re interested in a MyAssistant or MyDiary plan, a short setup may be required, depending on complexity, to train our receptionists on your preferred software, business information or webforms. Please contact us to find out more.

We already have a phone number. Does that matter?

No. If you have a 1300 or 1800 number, you can request to port it across to OfficeHQ to save costs. If you already have a local number, simply forward calls from your existing phone number to the unique number we provide. We can work with any existing scenario, just ask.

Read more FAQs

Let us manage your calls so you can manage your business

Hear a sample MyReceptionist call

Hear a sample call

Try our 7-day free trial

Answering service add-ons

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

+ Voicemail to email

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

Find out more

What our customers love

The service has been consistently professional, reliable, and easy to manage. It gave us real peace of mind knowing our calls were being handled so smoothly.

Anthea Nason

We use this service as a small business owner for when we are away or overseas. They do an exceptional job and I know my clients are in the best hands.

Visashop

I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!

Christian Sculthorp

I used OfficeHQ’s virtual message service whilst I was away overseas in July 2023. OfficeHQ provided a fantastic, efficient, excellent service. Set up was fast and easy.

Rick Brell

They happily and professionally dealt with many of my calls when we were a little short-staffed. Great service.

Daniel Hillier

Great company … has been very handy for our small business especially with staff taking leave or when they are off sick. We switch it on and off as we require.

Paul Bowles

When we were between receptionists, it was a great short-term solution that allowed the team to keep working and not have to answer telephones.

Suzanne Buissink

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

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Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

Being busy isn’t a problem with overflow call answering

Are you struggling to avoid missed calls during peak times, even though you have an in-house receptionist or inbound call centre in place? Need coverage to assist during staff absences or at times when they’re serving customers face-to-face? Our dependable call overflow service is an affordable solution.

Enquire now

4.8 stars | 117 reviews

Ensure your phone is always answered, regardless of spikes in call volume or staffing issues

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can seamlessly answer your overflow calls whenever your call demand increases.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Your tools are our tools

We can input leads, book appointments, raise support tickets and more using your preferred software.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

How our call overflow service works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Customer calls you

Divert your phone to the unique number we provide so we know when an incoming call is for your business. You can choose to divert all calls to us or only those calls you can’t answer in-house. For example, you may only want us to take calls which go unanswered after a certain number of rings, calls not answered within a certain time limit or calls arriving when your line is busy.

We answer for you

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Hear how we sound

Our virtual receptionist services

Finding it difficult to adequately staff for fluctuations in call volumes? Has a spike caused by seasonal demand left you scrambling to avoid missed calls resulting in lost opportunities or waning customer satisfaction? Need a solution that doesn’t involve an additional wage plus recruitment and training costs?

Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit with no lock-in contracts.

	MessageExpress	MyReceptionist	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $33* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment booking and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalised	Fully customised	Fully customised	Fully customised
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	3 details	5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Diary management
	About MessageExpress Enquire now	About MyReceptionist Try our 7-day free trial	About MyAssistant Enquire now	About MyDiary Enquire now

* Plus GST. Refer to Terms & Conditions.

Compare our virtual receptionist services

Whatever your industry, complexity of calls or call volumes, if you need an overflow phone answering service, we have a solution to suit.

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*

Australian receptionists
No lock-in contract
Personalised greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Find out more

Hear a sample call

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*

All MessageExpress features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

Find out more

Hear a sample call

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49 per month*

All MyReceptionist features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

Find out more

Hear a sample call

MyDiary

Appointment booking and diary management using your preferred software.

from $49 per month*

All MyAssistant features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Diary management

Find out more

Hear a sample call

* Plus GST. Refer to Terms & Conditions.

See Black Friday pricing

FAQs

Why should I get a live call answering service?

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Can you prevent me from missing calls?

Yes, our team of receptionists can answer calls you’d usually miss. You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Are you able to answer just some of our calls?

Yes. This is referred to as “call overflow”.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again!

Do you offer a 24/7 live call answering service?

Are all calls answered within Australia?

Can I sign-up for short-term call answering, eg. a day, week or month?

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave. Some clients use the service during their busy periods only, as call overflow or for campaigns. Our live call answering service is like having a casual receptionist who is always available. It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Read more FAQs

Let us manage your calls so you can manage your business

Hear a sample MyReceptionist call

Hear a sample call

Try our 7-day free trial

What our customers love

We have engaged OfficeHQ for 7 years for our business and they have been excellent. Their reception staff have been courteous and great ambassadors for our business.

Carl L

No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.

Chris Parker, Awaken

The service provided by OfficeHQ is professional. The backend system is intuitive and caters to our business need for overflow calls.

Josh Callaghan, bookabreak.com.au

We use OfficeHQ as our overflow and 24-hour emergency call service. Highly recommend to all business owners!

Rikai Blondel

A real person is so much better to talk to … we use the service for specific project sales lines, the office line and mobiles when we are in meetings or onsite predominantly.

Pavilion Homes Group

OfficeHQ have made a massively positive difference to our business … I highly recommend them should you need a part-time reception resource.

Cameron Macdonald

Great company … has been very handy for our small business especially with staff taking leave or when they are off sick. We switch it on and off as we require.

Paul Bowles

It really takes the pressure off me knowing OfficeHQ will answer my phone calls if I can’t, or if I’m on another call.

The Blue Mexican

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Contact Name(Required)

Business Name(Required)

Phone Number(Required)

Email(Required)

Message or Question(Required)

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Affiliate code

I'm also interested in:

Outbound calling (coming soon)

1800 or 1300 numbers

Virtual addresses

This field is hidden when viewing the form

Promo code (if you have one)

This field is hidden when viewing the form

Source

This field is hidden when viewing the form

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Phone

This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

24/7 or after-hours phone answering services

Even if you have an in-house reception team, you likely miss calls from customers who phone in the evening, on the weekend or before they start their work day. Having virtual receptionists answer calls after hours is a cost-effective solution.

Enquire now

4.8 stars | 117 reviews

Ensure your phone is answered at the times when it’s most convenient for customers to call

Australian receptionists

Professionals in Australia are available 24/7 to answer your calls, with overflow support for abnormal peaks in demand.

Choose when we answer

You can simply turn on call forwarding at the end of each business day if you only want us to answer after-hours calls.

Custom call greetings

We answer your calls with your custom greeting to ensure your callers enjoy a seamless experience.

After-hours emergencies

We can utilise call scripting to determine when an emergency response is needed and transfer such calls to on-call staff.

Appointment bookings

Whatever time someone calls to make an appointment or reservation, we can schedule it using your software.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

How after-hours call answering works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up within minutes

Customer calls you

By forwarding your business phone to the unique number we provide at the end of the business day, your after-hours calls will divert to us and we’ll know when an incoming call is for you.

We answer for you

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Hear how we sound

Our 24-hour virtual receptionist services

Bombarded by calls in the evening, on the weekend or on public holidays and wish someone else could handle them for you? Or worried that missed calls out-of-hours are costing you opportunities?

Whatever your industry, complexity of calls or call volumes, if you need an after-hours phone answering service, we have a solution to suit with no lock-in contracts.

	MessageExpress	MyReceptionist	MyAssistant	MyDiary
Compare our live call answering services	Call answering and message taking for one individual or team. from $25* per month See pricing	Messages, support and call transfers for multiple staff or departments. from $33* per month See pricing	Tailored scripting and virtual assistance for unlimited staff or departments. from $49* per month See pricing	Appointment booking and diary management using your preferred software. from $49* per month See pricing
Caller greeting	Personalised	Fully customised	Fully customised	Fully customised
List staff or departments	One person or team	Unlimited contacts	Unlimited contacts	Unlimited contacts
Collect information from callers	3 details	5 details	Up to 11 details	Up to 11 details
Warm call transfers
Advise business hours/location
Answer common questions
Scripted questions & responses
Quote fees & take payments
CRM input or submit online forms
Appointment scheduling
Diary management
	About MessageExpress Enquire now	About MyReceptionist Try our 7-day free trial	About MyAssistant Enquire now	About MyDiary Enquire now

* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.

Compare our 24-hour virtual receptionist solutions

Whatever your industry, complexity of calls or call volumes, if you need an after-hours answering service, we have a solution to suit.

MessageExpress

Call answering and message taking for one individual or team.

from $25 per month*

Australian receptionists
No lock-in contract
Personalised greeting
Instant email or SMS messages
One person or team listed as message recipient
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Find out more

Hear a sample call

MyReceptionist

Messages, support and call transfers for multiple staff or departments.

from $33 per month*

All MessageExpress features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option

Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Collect 5 pieces of info
Advise business hours/location

Find out more

Hear a sample call

MyAssistant

Tailored scripting and virtual assistance for unlimited staff or departments.

from $49 per month*

All MyReceptionist features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location

Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online form submissions
Quote fees & take payments

Find out more

Hear a sample call

MyDiary

Appointment booking and diary management using your preferred software.

from $49 per month*

All MyAssistant features plus

Australian receptionists
No lock-in contract
Instant email or SMS messages
Mobile app & portal
24/7 service upgrade option
1300/1800 number upgrade option
Fully customised greeting
Warm call transfers
Multiple staff or departments listed as message or transfer contacts
Advise business hours/location
Collect 11 pieces of info
Custom scripting or FAQs
CRM input or online forms
Quote fees & take payments

Appointment scheduling
Diary management

Find out more

Hear a sample call

* Plus GST and after hours calls surcharge. Refer to Terms & Conditions.

See Black Friday pricing

FAQs

Why should I get a live call answering service?

Is OfficeHQ based in Australia?

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Do you offer a 24/7 live call answering service?

Are all calls answered within Australia?

What’s the difference between MyReceptionist and Message Express?

Are you able to book appointments for us?

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients. Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software. We support a large number of third-party appointment booking tools and CRMs. Please contact us for more information.

Read more FAQs

Easily manage your 24-hour call answering service from anywhere

Update the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Try our 7-day free trial

What our customers love

Easy to set up and manage through the online portal. Helpful account manager. Their ‘MyAssistant’ service removed the need of responding to after-hours calls.

Aaron Pipkorn

A first-class virtual reception service. We never missed a call and all after-hours enquiries were handled very professionally.

James Hatzimoisis

We’ve been using OfficeHQ for many years as our after-hours reception service and they have always been extremely professional and polite to our customers.

Tracy Crowley, Suncoast Outdoor Living

We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).

Dylan Ingram

It provides us with the peace of mind that our customers will always be talking to a person, not a machine … it’s like having your office open 24/7 for enquiries.

Carol Adams, Stop Noise

OfficeHQ has done a fantastic job managing our phones over the weekends. I have been extremely happy with their service over the past 18 months.

Ronelle Deaner

In real estate our customers call between 8am and 8pm, well outside standard business hours … (we) see the service as a seamless extension of our business.

GC Real Estate

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Contact Name(Required)

Business Name(Required)

Phone Number(Required)

Email(Required)

Message or Question(Required)

This field is hidden when viewing the form

Affiliate code

I'm also interested in:

Outbound calling (coming soon)

1800 or 1300 numbers

Virtual addresses

This field is hidden when viewing the form

Promo code (if you have one)

This field is hidden when viewing the form

Source

This field is hidden when viewing the form

gclid_field

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Comments

This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

Call routing, automated messages & virtual numbers

Automated telephony solutions to streamline your communications and 1300 or 1800 phone numbers to help you appear larger or create a nationwide presence.

Enquire now

Low-cost business communication solutions to enhance your business’s lead generation, lead response and customer service capabilities

Call diversion

Advertise one phone number and take your business calls on another number.

Find out more

Voicemail-to-email

Hate retrieving voicemail? Have the audio files instantly sent to your inbox.

Find out more

Custom-built IVR

Greet callers with a menu so they get to the right department faster.

Find out more

Local business numbers

Get virtual local phone numbers in multiple geographic areas to expand your presence intrastate or interstate.

Find out more

1800 or 1300 numbers

Convey a nationwide presence for your business by registering and advertising a 1800 or 1300 number.

Find out more

What our customers love

OfficeHQ have been very professional to work with … and recently they have been able to step in and save the day when other staff were sick.

Dr David Samra, Sport Medicine Specialist

We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.

Rachel Nazha, Complete Dental Care

We love the 24/7 use of our 1300 number and market the use toward the calls that we don’t want to miss.

Bobi Vikor, RentSelect

Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

Showing 9 of 23

Archives: Services

Virtual receptionists for appointment booking

We go above and beyond to make your callers feel valued and fully assist them

Australian receptionists

24/7 live call answering

Appointment bookings

Custom call scripting

Screening & transfers

No lock-in contract

Let us manage your calls so you can manage your business

Black Friday special

Black Friday special

Black Friday special

MyDiary packages

Small

Medium

Large

Extra Large

Enterprise

MyDiary

MyDiary 20

MyDiary 50

MyDiary 100

MyDiary 150

MyDiary 200

MyDiary 300

MyDiary 400

MyDiary 500

MyDiary 600

MyDiary 700

MyDiary 800

MyDiary 900

MyDiary 1000

Higher volume plan

We answer in less than 4 rings

We answer in less than 4 rings

We answer in less than 4 rings

Your tools are our tools

How it works

Set up within minutes

Customer calls you

We answer for you

We deliver your messages

Bundle your MyDiary service

+ Virtual address

+ Phone numbers

FAQs

Why should I get a live call answering service?

Is OfficeHQ based in Australia?

How do I forward my calls to OfficeHQ?

Are you able to answer just some of our calls?

Do you offer a 24/7 live call answering service?

Are all calls answered within Australia?

What our customers love

Trusted by more than 25,000 businesses

Find out more

Want to try our call answering services for free?

A message-taking service with a human connection

An answering service that ensures customers always speak to a human and you never miss an opportunity

Australian receptionists

24/7 live call answering

Personalised greetings

Instant emails or texts

1300/1800 numbers

No lock-in contract

Let us manage your calls so you can manage your business

Black Friday special

Black Friday special

Black Friday special

MessageExpress packages

Small

Medium

Large

MessageExpress

MessageExpress 25

MessageExpress 50

MessageExpress 100

MessageExpress 200

MessageExpress 300

MessageExpress 400