fbpx

Archives: Services

Filter by category

Voicemail-to-email automated messaging

Having voicemail messages emailed to you is a low-cost solution to simplify your business communication.

Voicemail-to-email solutions can be provided whether utilising your existing number, a virtual local number or a 1300/1800 number.

Enquire now

Have voicemails sent instantly to nominated email addresses so no important message ever slips by

Automated 24/7 messaging service

Our automated voicemail-to-email services can each operate 24/7 or on your desired schedule.

Custom voicemail greeting

Record a personal greeting for your voicemail-to-email service or have our in-house voice talent record it for you.

Open audio messages in your inbox

Receive voicemails as audio messages attached to emails, automatically without having to retrieve them.

Free local number

Use your existing business number, the free local number provided or upgrade to either a 1300 or 1800 number.

Simple self-service

Our free smartphone app or desktop portal gives you full control to manage your service anywhere, any time.

Pricing & Plans

Available as stand-alone or bundle with another service.

Voicemail to Email Lite
$5

per month

Free local number(numbers available anywhere in Australia)

All messages sent by email included

Pay as you go

Excess minutes $0.15 per minute*

Month to month plan, cancel any time

Enquire now
Most Popular
Voicemail to Email Standard
$20

per month

Free local number(numbers available anywhere in Australia)

All messages sent by email included

Includes 200 minutes per month

Excess minutes $0.15 per minute*

Month to month plan, cancel any time

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Choose your phone number 2 Record your custom greeting 3 Provide your email address(es) 4 We deliver your messages

Record your custom greeting

When you’re setting up a voicemail-to-email service, record your voicemail greeting yourself or have us record it based on your script.

Provide your email address(es)

Tell us where you’d like your voicemail messages sent, whether one or more email addresses.

We deliver your messages

When someone calls your business and leaves a voicemail, you’ll immediately receive an email with the message attached. Simply double-click the audio files to open them.

Bundle with other business solutions

+ Phone numbers

Receive a free local number with your Live Call Answering package with the option to add multiple local numbers, 1800 numbers and 1300 numbers.

Find Out more

+ Live call answering

Never miss a customer call with our Live Call Answering services that include custom greetings, message taking, and appointment bookings.

Find Out more

+ Virtual Address

Choose a Virtual Address for your business to expand your presence, without expensive overheads or the need to relocate.

Find Out more

FAQs

A voicemail message is simply an electronic audio recording of the message that was left for you by a caller.  Using the Voicemail to Email service, voicemail messages are sent to you via email, so you can hear the original message left and save your messages for as long as you need.

When someone leaves you a new voicemail, you’ll instantly be sent an email with a .wav file attached.  Simply open this email and double click on the .wav file to play your voicemail message through your computer or phone audio.  As voicemail messages are sent electronically, they can be forwarded within your company just as you would any other email message.

Each voicemail message will be sent to you via email as a .wav file attachment.  This means you can listen to the original message through your phone or computer, store your voicemail messages for record-keeping and forward the message to anyone in the company who may need to act on it.  To open a .wav file, simply double click the attachment and it will play through your default audio player.

What our customers love

They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

voicemail

Call diversion services

Advertise a virtual phone number and take calls on another number – such as your landline or mobile.

Enquire now

In addition to our live call answering solutions, OfficeHQ also offers automated call diversion from a virtual phone number used in your business’s advertising to instantly forward calls to a number of your choice.

Combining virtual phone numbers with a call diversion service is an ideal solution for businesses who wish to appear larger/local, including creating a virtual presence nationally by utilising local numbers in different cities that all route to the same place.

Entrepreneurial start-ups and home-based businesses can also use call diversion services to maintain privacy of a mobile or home phone number while keeping business expenses to a minimum.

Diversions can even be set to a schedule, such as forwarding to different numbers at different times of day. For example, diverting business calls to a mobile or landline during the day but to voicemail after hours.

With our instant set-up, you can start receiving diverted calls within minutes

Free local number

Create a virtual presence in a new geographic area with a free local number that you can advertise.

Optional 1300 number

Upgrade to a 1300 number with callers paying the cost of a local call regardless of their location in Australia.

Optional 1800 number

Upgrade to a toll-free 1800 number to enable callers anywhere in Australia to phone you without paying a cent.

24/7 call forwarding

Automatically forward calls from your advertised number to any other number, 24/7 or on a schedule.

Simple self-service

See call logs instantly and manage your service using our free smartphone app or desktop portal.

No lock-in contract

There’s no setup fees or cancellation fees, just a simple month-to-month subscription to ensure flexibility.

Call Diversion Pricing

Available as stand-alone or bundle with another service.

MessageCentre Divert
$20

per month

Free local number(numbers available anywhere in Australia)

Pay as you go

Diverted calls $0.20 per minute*

Month to month plan, cancel any time

Call transfer to international dependent upon country, please ask for details

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Choose a phone number to advertise 2 Choose where calls should divert to 3 A customer calls your business 4 You answer as normal
Graphic of man making a call on his smartphone.

Choose where calls should divert to

You can forward your business phone to any number you choose, whether your mobile, a private phone, your business line in another state or whatever you want. Decide whether you’d like to divert to this number 24/7 or set a schedule so that, for example, calls divert to voicemail after hours.

 

 

Graphic of smartphone screen with answer and hang-up options.

A customer calls your business

When a call is made to the advertised number that has been set up for call forwarding, it will automatically divert to the number you’ve chosen (or to voicemail after hours if you choose to set up such a schedule).

Graphic of conversation between a virtual receptionist and a caller.

You answer as normal

When the call diverts to the number you’ve chosen, you simply answer it as normal. Your caller won’t be aware that you’re answering on your mobile, a private line, your business line interstate or whatever the case may be.

Bundle with other business solutions

+ Live call answering

Never miss a customer call with our live call answering services, which can include custom greetings, messages sent instantly, call transfers, appointment bookings and more.

Find Out more

+ Virtual address

Choose a virtual office address for your business to expand your presence and enter new territories, without expensive overheads or the need to relocate.

Find out more

FAQs

A call diversion service essentially enables you to divert one phone number to another.  For example, if you want to keep your mobile phone number private, but need to use it for your business, you can advertise a business number (like a 1300 number) and divert the calls from this number to your mobile phone.  Your callers will only ever know the advertised number and you’ll be able to see whether the incoming call is personal or business in nature.

The most common reasons for using a call diversion service are:  1) the opportunity for your business to have a presence in another state so you are more appealing to local customers, 2) the ability to keep your mobile number private when you are operating a business from your personal phone (you can advertise a local or national number, and still receive the calls on your mobile) and 3) the ability to run several businesses with different customer facing numbers, but still have all calls answered on one number.  The MessageCentre Divert service includes a local phone number and can be set up instantly for as little as $20/month.  A call diversion service provides a very quick and cost-effective way to appear larger, start up a new business or gain an interstate or national presence.

If you have a live call answering service attached, our professional receptionists will answer your calls (either all calls or only when you are busy).  If you have a voicemail to email service, your voicemail messages will be sent to you via email.  Otherwise, your calls will be managed by your existing call answering solution, for example, on a mobile phone, your calls would typically go through to a voicemail service if unanswered.

Yes.  When you sign up, you’ll gain access to a client portal and moblie application for managing your MessageCentre Divert service.  Using these tools, you can instantly change the number your calls are being diverted to.  Our customer service team is also able to make these changes for you during business hours.

No, there are no set up fees for a call diversion service.  The cost of a local phone number is included in your MessageCentre Divert monthly subscription.

Yes. Your MessageCentre Divert service includes the provision of a local number in your preferred location. While there are add-on options available, you don’t need any other services to get started.  Simply signup, tell us which number you want your calls diverted to and you’ll be receiving calls instantly.

Call diversion costs just $15 per month on the MessageCentre Divert package, which includes a local number.  You may add additional local numbers, a 1300 number or a 1800 number to your service at any time for an additional monthly fee.  Call charges also apply, based on call durations.

What our customers love

OfficeHQ have been very professional to work with … and recently they have been able to step in and save the day when other staff were sick.
Dr David Samra, Sport Medicine Specialist
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.
Chris Parker, Awaken
We have been using OfficeHQ for a number of years now. Their service and reliability is literally infallible.
Rachel Nazha, Complete Dental Care
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

call-diversion

Interactive Voice Response (IVR) solutions

Help your callers get to the right department faster with an interactive voice response (IVR) solution.

Enquire now

Our custom-built IVRs greet callers with a list of options, then quickly direct them to the right place. IVRs can have two or more menu options and can be implemented with or without call answering solutions.

For example, a medical practice may ask callers to select from a list of locations before speaking to a receptionist, or a plumber may direct urgent calls to a personal mobile and route non-urgent calls to receptionists. 

Our Interactive Voice Response (IVR) systems offer benefits to any size business

Immediate answering

With automated pick-up, callers can begin interacting with the IVR menu within seconds of dialling your number.

Flexible menu structures

IVRs can be custom-built as one long menu list or as a set of nested options depending on your needs.

Saves time

Both callers and receptionists save time, as callers specify up-front the department they’d like to talk to.

Call screening

Get lots of robo-calls? IVRs ensure only genuine callers get through to a real person or receptionist.

Appear larger

IVRs are typically associated with larger businesses, so using one conveys a sense of scale to your callers.

Client portal & app

You can view all calls answered by the IVR and which menu option was selected – in real-time.

IVR pricing

Available as a standalone solution or bundled with one of our live call answering plans

Standalone IVR (without live call answering)
$10

per month

Plus $0.20/minute for calls

1-5 menu options

Setup $149

Enquire now
Bundled IVR (with live call answering)
$10

per month

Plus live call answering plan

1-5 menu options

Setup $149

Enquire now
Additional IVR menu options
$15

per month extra

Per additional 1-5 menu options

Plus $0.20/minute for calls (if not bundled with live call answering service) and additional $49 setup

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Customer calls you 2 IVR plays menu options 3 Customer selects option 4 We answer for you
Graphic of man making a call on his smartphone.

IVR plays menu options

Customer hears a tailored menu for your business. For example: “Press 1 for customer service, press 2 for technical support …”

Graphic of smartphone screen with answer and hang-up options.

Customer selects option

The customer presses a number on their telephone keypad to select their preferred menu option.

Graphic of conversation between a virtual receptionist and a caller.

We answer for you

If one or more menu options are associated with a live call answering plan, a virtual receptionist will answer your call, confirming with the caller the department they have selected.

Bundle the following services together

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find Out more

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find Out more

Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, and appointment bookings.

Find Out more

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide live call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
They have made business life so much easier to run. They are also very quick to amend any issues we may see to ensure our business runs smoothly.
Christopher Rickson
No call or message is missed and our clients are connected to our team between the office or working from home, especially during a lockdown.
Chris Parker, Awaken
OfficeHQ has truly set the benchmark for this industry. Price-wise: no other service out there comes close!
Wayne Lewis, The Computer School
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

ivr-solutions

Cost-effective Australian inbound call centre services

Regardless of your call volumes, we can provide a 24/7 live answering solution with dedicated or shared resources to ensure you capture every lead and deliver the highest possible customer satisfaction.

Enquire now

Why risk poor caller experience & data security offshore when you can choose onshore call centre services?

Dedicated or shared Australian-based agents

Calls are always answered in Australia unless overflow support is needed to counter unforeseen peaks in demand.

24/7 answering service with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Advanced call scripting for enhanced CX

We can use multi-level, conditional scripting so complex call flows are consistently managed every time.

CRM data entry

Every interaction tracked and caller information entered directly into your CRM means better conversations.

On-shore data storage

We take data sovereignty seriously, with strict security measures and the ability to keep customer data on-shore.

Fast speed of answer

Have high call volumes? No worries! We can handle it and we’ll answer your calls in an average of 10 seconds or less.

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages
Graphic of man making a call on his smartphone.

Customer calls you

By you enabling call forwarding to the unique number we provide, we’ll know when an incoming call is for your business. You’ll have flexibility to send all calls to us or only unanswered calls.

Graphic of smartphone screen with answer and hang-up options.

We answer for you

Our friendly and professional agents will answer your business calls, 24/7 if you wish, in an average of 10 seconds or less and using your preferred greeting to provide a seamless experience for your customers.

Graphic of conversation between a virtual receptionist and a caller.

We deliver your messages

In addition to having access to a call log updated in real-time via our desktop portal or smartphone app, after each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, number and what they’ve called about.

Your tools are our tools

Our agents have vast experience using the software shown below – online calendars, appointment booking platforms, CRMs, customer service software and collaboration tools – and we can also set you up with an OfficeHQ calendar, custom-build a webform for lead submission or utilise an existing webform.

Bespoke call centre services designed around your specific needs

We provide inbound call centre services for large companies, corporations and non-profit organisations. We are also equipped to handle council call centre and government call centre needs.

No matter what solution you require, your call volumes or the complexity of your calls, we’re ready and willing to create a package to suit.

Request a custom quote today.

Enquire now

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details.

Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first.

Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes, our team of receptionists can answer calls you’d usually miss.  You may be on another call or simply unable to answer because you’re busy at the time. Our receptionists will take a detailed message and send to you instantly by email or SMS. Many clients who subscribe to our service are surprised when they learn how many calls they’d been missing prior to having their calls answered by OfficeHQ.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered by virtual receptionists based in Australia.

Yes, you are able to use our service for an hour, a day, a week, whenever you need our assistance. Many clients use our live call answering for short-term needs, for example, when their own in-house receptionist is at lunch, sick or on annual leave.  Some clients use the service during their busy periods only, as call overflow or for campaigns.  Our live call answering service is like having a casual receptionist who is always available.  It’s reliable and risk-free, as you only pay for what you use.

If you prefer to use our service seasonally, you can take advantage of our pause package.

Yes, we have a dedicated team of highly experienced receptionists who can book appointments for you. The MyDiary service is ideal for professionals who depend on appointments being made and managed while they are focused on their clients.  Our receptionists can schedule and reschedule appointments, manage cancellations and even take payments in your preferred software.  We support a large number of third-party appointment booking tools and CRMs.  Please contact us for more information.

Bundle your call centre services

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

+ Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

Find out more

What our customers love

We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
Carole-Anne Priest, Imalia
I have been using OfficeHQ to answer my incoming calls for the past four years. It is far more cost-effective than having a full-time receptionist.
Craig Selvage, Streammaster Australia
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
Ger Vloothuis, Vantage Broadband
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put OfficeHQ’s inbound call centre services to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with friendly call centre agents able to take messages and transfer calls based on your availability settings.

call-centre-services

Advanced scripting for complex call flows

With our advanced scripting capability, we can support even the most complex call flows with a high degree of accuracy. Australian-based agents are guided via prompts to ensure your calls are handled to your satisfaction.

Enquire now

Complex call answering made simple through innovative technology

Complex call flow handling

Conditional question and answer scripts, developed with you and tailored to your business, guides each call.

Australian call answering

Your calls are always answered by Australian-based agents and your customer data always remains on-shore.

24/7 availability with time-specific flows

Intelligent scripting can support different call flows after-hours, during weekends, on public holidays and more.

Messages sent instantly

Receive messages instantly via email, SMS or in-app notification, or entered into your CRM or other web-based tool.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

Client portal & app

View, export and filter all messages answered using your custom script – all in real-time – on desktop or mobile.

How it works

1 Scripting setup 2 Customer calls you 3 We answer for you 4 We deliver your messages
Graphic of man making a call on his smartphone.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. Forward all calls to us or just those you can’t get to.

Graphic of smartphone screen with answer and hang-up options.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting and execute your call script, 24/7 if you wish. Depending on your script requirements, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, schedule your appointments and more.

Graphic of conversation between a virtual receptionist and a caller.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call. You can design the script to capture as little or as much information as you need.

MyAssistant packages with advanced scripting

Perfect when you have complex call flows

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$2.99/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyAssistant 20
$95*

per month

Includes 20 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyAssistant 50
$165*

per month

Includes 50 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now
Most Popular
MyAssistant 100
$265*

per month

Includes 100 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now
MyAssistant 150
$380*

per month

Includes 150 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now
MyAssistant 200
$495*

per month

Includes 200 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now
MyAssistant 300
$730*

per month

Includes 300 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 400
$950*

per month

Includes 400 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 500
$1,165*

per month

Includes 500 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 600
$1,395*

per month

Includes 600 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 700
$1,610*

per month

Includes 700 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 800
$1,835*

per month

Includes 800 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 900
$2,050*

per month

Includes 900 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
MyAssistant 1000
$2,270*

per month

Includes 1,000 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

FAQs

Our clients range from small businesses including sole traders through to large enterprises including multinational corporations. We provide live call answering and appointment scheduling services for a variety of industries, including real estate agents, lawyers, accountants and healthcare (such as psychologists, physiotherapists, chiropractors and dentists). We support many businesses with mobile workforces, such as those in trades, building and construction or travel and tourism operators. We also assist a variety of start-up businesses, contractors, franchises, retailers and service providers including IT companies and website design or marketing agencies.

Yes, we have operations in Australia, New Zealand, the United States and the United Kingdom. We also service Canada and some parts of Europe.

Please contact us for more information on our international services.

OfficeHQ was established in Sydney in 2003. We opened a training and operations centre on Queensland’s Sunshine Coast in 2006 and launched our operations internationally in the US in 2007, the UK in 2011 and New Zealand in 2018.

We now consider our Sunshine Coast office to be our head office.

Popular bundle options for live call answering with complex scripting

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

What our customers love

OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
We’ve found the service to be absolutely seamless with all calls being answered on a very timely basis with instant messaging and real-time reporting.
Carole-Anne Priest, Imalia
The almost instant relay of customer calls by email and text to our field operatives enables us to reply to customer enquiries promptly.
Peter Jones, FireCrunch
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
We receive some calls after-hours from customers seeking emergency technical support and OfficeHQ’s system enables us to provide prompt assistance as required.
Callex Communications Specialists
We’ve been using OfficeHQ successfully as our inbound call centre for over five years now. We are delighted with the service.
Ger Vloothuis, Vantage Broadband
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

call-scripting

Dependable lone worker safety monitoring 24/7

Fulfilling your duty of care, while enabling employees and contractors out in the field to feel protected, couldn’t be easier. Have regular check-ins via phone calls, answered on your behalf, paired with customised emergency escalation protocols.

Enquire now

Helping to protect the welfare of workers in potentially dangerous environments.

Multiple check-ins from job site by phone call

Have workers call to log in and log out at job sites, as well as extend time or advise of any changes if needed.

All calls live-answered within Australia

Each phone call is answered by Australian-based agents trained in escalation management.

Custom processes for emergency escalations

Decide if attempts should be made to contact a worker who fails to log out or if the matter is escalated immediately.

24/7 availability

Lone worker check-in calls can be made 24/7, including after-hours, during weekends and public holidays.

Fast speed of answer

Even at high volumes, your calls are answered in an average of 10 seconds or less, which is industry-leading.

Appointment Icon

Roster integration

If your on-call representatives keep changing, we can integrate your escalations with our rostering service.

Safeguarding those working in potentially dangerous environments

Our safety monitoring has the benefit of being human-powered. Workers call in to estimate how long they’ll be at a job site. If they don’t call back to log out before the time expires, or call in to extend the time required at the site, an emergency escalation is initiated.

This simple yet effective procedure can easily be implemented at:

  • Correction facilities
  • Dams
  • Grain terminals
  • High-voltage sites
  • Laboratories
  • Power plants
  • Pump stations
  • Warehouses

It’s also an ideal solution for the likes of:

  • Construction workers
  • Council employees
  • Home-visit health professionals
  • Electrical workers
  • Field service workers
  • Forestry workers
  • Home care support workers
  • Long-haul drivers
View pricing
Discover how it works

MyAssistant packages with
lone worker safety monitoring

Ideal if you have staff or contractors working alone or in hazardous locations

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$2.99/minute*

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyAssistant 20
$95*

per month

Includes 20 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyAssistant 50
$165*

per month

Includes 50 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now
Most Popular
MyAssistant 100
$265*

per month

Includes 100 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now
MyAssistant 150
$380*

per month

Includes 150 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now
MyAssistant 200
$495*

per month

Includes 200 minutes

Excess: $2.99/minute*

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now
MyAssistant 300
$730*

per month

Includes 300 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 400
$950*

per month

Includes 400 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 500
$1,165*

per month

Includes 500 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 600
$1,395*

per month

Includes 600 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 700
$1,610*

per month

Includes 700 minutes

Excess: $2.95/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 800
$1,835*

per month

Includes 800 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 900
$2,050*

per month

Includes 900 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
MyAssistant 1000
$2,270*

per month

Includes 1,000 minutes

Excess: $2.85/minute*

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

How it works

1 Lone worker setup 2 Your worker logs in 3 If worker calls back 4 If worker fails to log out

Your worker logs in

Upon arrival on site, an employee or contractor dials the dedicated number associated with your lone worker safety monitoring account and we answer the call asking whether they are logging in, logging out or needing to provide an update.

After they advise that they are logging in, the worker is asked to provide their location, name, phone number and an estimated timeframe that they’ll be on site. They’re also given a reference number and asked to call back to log out or to extend time if needed.

Graphic of smartphone screen with answer and hang-up options.

If worker calls back

Should the worker check-in again by phone, they are asked to quote the reference number previously provided.

The worker is then asked to confirm whether they need to extend time at the site or are leaving the site and wish to log out of the system. If advising of a time extension, location updates are also able to be made as necessary.

Graphic of conversation between a virtual receptionist and a caller.

If worker fails to log out

If the timeframe quoted by the worker passes and they have not called back to log out, an escalation process commences.

Depending on your preferences, contact with the worker can first be attempted via SMS or outbound phone call. Alternatively, specified contacts can be notified immediately.

When contacting specified contacts, SMS messages will be sent and/or outbound calls made at agreed time intervals until the message is confirmed as having been received.

Bundle lone worker safety management

+ Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

Find out more

FAQs

We answer all of our clients’ phone calls in less than 10 seconds, on average, which equates to fewer than 4 rings. We take great pride in this, we set the benchmark in our industry and our speed of answer is much faster than the norm.

Companies or organisations typically choose to utilise a lone worker monitoring service to ensure the safety and security of employees or contractors operating in solitary or remote settings, where direct supervision is limited. Its implementation demonstrates their commitment to employee well-being, fulfils legal obligations regarding occupational health and safety, and mitigates potential risks associated with lone working scenarios.

Having workers check-in by a phone call is a risk management solution tailored to the unique challenges of lone working environments, providing real-time monitoring and capacity for emergency assistance when required.

Our receptionist team will receive a notification of their login details and, unless you have requested an immediate escalation of the issue to your team, will immediately attempt to contact your contractor or employee via an outbound phone call. If your lone worker answers our call, great! We will confirm whether they need to be logged out or if their time needs to be extended. In the event of no response from your employee, according to your procedures, we may attempt another phone call to an alternative number or initiate an escalation process by sounding the alarm with their supervisor or manager so that they can investigate.

Yes. Our customisable service is fully adaptable to your unique requirements and operational procedures. Through our scripting tool, you can tailor filters to route each employee through to their department or location’s procedure. This may result in us requesting additional information from your staff member or contacting a different set of managers/supervisors if the staff member fails to log out of our system.

Yes! Australian-based receptionists answer all calls relating to our lone worker safety management solution. About 90% of our receptionists are located on the Sunshine Coast in Queensland.

What our customers love

Having tried another provider whose service didn’t match their claims, we are so pleased we found OfficeHQ.
Paul Gibbs, Goldrush Ballooning
The almost instant relay of customer calls by email and text to our field operatives enables us to reply to customer enquiries promptly.
Peter Jones, FireCrunch
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with professional receptionists able to take messages and transfer calls based on your availability settings.

lone-worker

Virtual receptionists for appointment booking

On a MyDiary plan, virtual receptionists can schedule appointments and handle general diary management, including cancellations and waitlists, using your preferred calendar or appointment booking software.

Sign up for a free trial
Enquire now

We go above and beyond to make your callers feel valued and fully assist them

Australian receptionists

Your calls are always answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Appointment Icon

Appointment bookings

Appointment bookings, cancellations and general diary management – in the tool of your choice.

Custom call scripting

Calls are answered with your customised script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, instructions for appointment scheduling and diary management, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyDiary call
Hear a sample call
Try our 7-day free trial

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

MyDiary packages

Perfect when you need appointments booked

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyDiary
$49*

per month

Pay as you go

$2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyDiary 20
$95*

per month

Includes 20 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyDiary 50
$165*

per month

Includes 50 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now
Most Popular
MyDiary 100
$265*

per month

Includes 100 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now
MyDiary 150
$380*

per month

Includes 150 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now
MyDiary 200
$495*

per month

Includes 200 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now
MyDiary 300
$730*

per month

Includes 300 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyDiary 400
$950*

per month

Includes 400 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyDiary 500
$1,165*

per month

Includes 500 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyDiary 600
$1,395*

per month

Includes 600 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyDiary 700
$1,610*

per month

Includes 700 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyDiary 800
$1,835*

per month

Includes 800 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyDiary 900
$2,050*

per month

Includes 900 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
MyDiary 1000
$2,270*

per month

Includes 1,000 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Custom package

If you’re needing an appointment scheduling and diary management call answering service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Compare our answering services
Compare our solutions
See Black Friday pricing

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

Your tools are our tools

We will use your preferred calendar (or practice management software for healthcare industry businesses) to add new clients/patients, schedule appointments and handle scheduling changes or appointment cancellations. We support other tools also, including CRMs and customer service software.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages
Graphic of man making a call on his smartphone.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

Graphic of smartphone screen with answer and hang-up options.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your preferred greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll handle bookings, postponements and cancellations via your preferred calendar or booking platform. Additionally, we’ll transfer selected calls or take messages as you wish.

Graphic of conversation between a virtual receptionist and a caller.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyDiary service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered by virtual receptionists based in Australia.

Read more FAQs

What our customers love

I have dealt with 3 other offsite reception teams and OfficeHQ are the best by far. They adapt to change, learn quickly and cope with demanding patients (and me).
Orthotic Solutions Podiatry
It’s been 2 months of using your off-site receptionist service and I am very pleased with the feedback I received from my patients about their interactions with HQ.
David Richardson
The OfficeHQ receptionists are part of our team and I’m amazed at their knowledge of our needs and our customer’s needs.
Ines Colubriale, Northern Sydney Hearing
OfficeHQ has access to my diary and is able to book appointments on my behalf. My practice has benefited as I have not missed calls from existing and potential clients.
Penny Feil, Accord Mediation
OfficeHQ have answered our calls for a few years, couldn’t be happier with their professionalism and level of service. Highly recommend!
Core Therapy
We’re assured in knowing we’ll never miss an important call or potential appointment, all for a fraction of the cost of having our own receptionist.
Tom Lombardo, SportsLink Physiotherapy
I have recently opened a new physio clinic and the team at OfficeHQ have been nothing but excellent to deal with. Prompt, polite and professional service.
Matthew Rodgers
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

This field is hidden when viewing the form
I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

MyDiary

Reliable virtual reception service for an entire team

MyReceptionist is an ideal virtual reception solution for businesses who want calls answered with a customised greeting, call transfer options and messages sent instantly to any team member.

Sign up for a free trial
Enquire now

Creating exceptional caller experiences as a seamless extension of your business

Australian receptionists

Calls are answered by professionals in Australia, with overflow support to ensure a fast speed of answer.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call greetings

Calls are answered with a fully customised greeting to ensure your callers enjoy a seamless experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Instant emails or texts

Receive email or SMS messages after each call, containing caller details and their reason for calling.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyReceptionist call
Hear a sample call
Try our 7-day free trial

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

MyReceptionist packages

Perfect for businesses of all sizes who want personalised call answering, call transfers and messaging for multiple staff

Small

Up to 50 calls per month

Medium

Up to 200 calls per month

Large

Up to 500 calls per month

Extra Large

Up to 800 calls per month

Enterprise

900+ calls per month

MyReceptionist
$33*

per month

Pay as you go

$3.79 per call*

SIGNUP BONUS: $30 credit

Great for reception overflow or intermittent use

Enquire now
MyReceptionist 20
$75*

per month

Includes 20 calls

Excess calls $3.99/call*

SIGNUP BONUS: $30 credit

Ideal for sole traders & small businesses with low call volumes

Enquire now
Most Popular
MyReceptionist 50
$185*

per month

Includes 50 calls

Excess calls $3.99/call*

SIGNUP BONUS: $30 credit

The preferred option for most Australian small businesses

Enquire now
MyReceptionist 100
$330*

per month

Includes 100 calls

Excess calls $3.99/call*

SIGNUP BONUS: $30 credit

Suitable for small to medium size businesses anywhere in Australia

Enquire now
MyReceptionist 150
$470*

per month

Includes 150 calls

Excess calls $3.99/call*

SIGNUP BONUS: $30 credit

Suitable for small to medium size businesses anywhere in Australia

Enquire now
MyReceptionist 200
$625*

per month

Includes 200 calls

Excess calls $3.99/call*

SIGNUP BONUS: $30 credit

Suitable for small to medium size businesses anywhere in Australia

Enquire now
MyReceptionist 300
$920*

per month

Includes 300 calls

Excess calls $3.95/call*

SIGNUP BONUS: $30 credit

Ideal for medium to large businesses anywhere in Australia

Enquire now
MyReceptionist 400
$1,220*

per month

Includes 400 calls

Excess calls $3.95/call*

SIGNUP BONUS: $30 credit

Ideal for medium to large businesses anywhere in Australia

Enquire now
MyReceptionist 500
$1,520*

per month

Includes 500 calls

Excess calls $3.90/call*

SIGNUP BONUS: $30 credit

Ideal for medium to large businesses anywhere in Australia

Enquire now
MyReceptionist 600
$1,825*

per month

Includes 600 calls

Excess calls $3.90/call*

SIGNUP BONUS: $30 credit

Perfect for larger Aussie businesses with higher call volumes

Enquire now
MyReceptionist 700
$2,125*

per month

Includes 700 calls

Excess calls $3.90/call*

SIGNUP BONUS: $30 credit

Perfect for larger Aussie businesses with higher call volumes

Enquire now
MyReceptionist 800
$2,420*

per month

Includes 800 calls

Excess calls $3.80/call*

SIGNUP BONUS: $30 credit

Perfect for larger Aussie businesses with higher call volumes

Enquire now
MyReceptionist 900
$2,720*

per month

Includes 900 calls

Excess calls $3.80/call*

SIGNUP BONUS: $30 credit

Best value for organisations & companies with high call volumes

Enquire now
MyReceptionist 1000
$3,020*

per month

Includes 1,000 calls

Excess calls $3.80/call*

SIGNUP BONUS: $30 credit

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plans
Corporate packages

If you’re needing a telephone answering service that caters for more than 1,000 calls per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Compare our answering services
Compare our solutions
See Black Friday pricing

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages
Graphic of man making a call on his smartphone.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

Graphic of smartphone screen with answer and hang-up options.

We answer for you

Our friendly and professional receptionists will answer your business calls with your customised greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll answer questions about your business, take messages and attempt to transfer selected calls unless your availability is set to “do not disturb”.

Graphic of conversation between a virtual receptionist and a caller.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyReceptionist service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

FAQs

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes – if you’re on a MyAssistant or MyDiary plan.  For MessageExpress and MyReceptionist plans, the majority of calls are answered by our team in Australia, with overflow support available from our global offices, e.g. in NZ, the UK and the US, during unforeseen peaks in call volumes.  This enables us to ensure your calls are always answered as fast as possible, reducing the risk of call abandonment. We know Average Speed of Answer (ASA) is very important to our clients and one of our key differentiators is that we’re able to answer calls in under 10 seconds, on average.

Read more.

MyReceptionist is a live call answering service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require.  You may instruct our receptionist to take messages for one or more separate staff members or departments, transfer calls based on availability or provide basic information about your business.  Just like having your own in-house receptionist, but without the cost.  To your callers, they will feel as though they are speaking to someone sitting in your office.

When you sign up to the MyReceptionist service or the 7-day free trial, we will allocate an exclusive local telephone number (02 for Sydney, 03 for Melbourne, etc) for you to divert your business calls to.  When we receive calls to your number, we will answer with your customised greeting, take a message or transfer specific calls to you, if requested.  With the MyReceptionist service, our receptionists can answer basic questions about your business, such as your business address, hours of operation or when a return phone call might be received.

The MessageExpress service works best for those clients who just need messages taken for one person or team.  The receptionist will answer with a greeting such as “Good morning,  [your business name].  May I take your message please?” Messages can be instantly sent by email or SMS, however call transfers are not available on this service.  On the MessageExpress service, receptionists are focused primarily on message taking, so are unable to provide general business information to callers.

The MyReceptionist service offers more flexibility and customisation so we can give the impression we are part of your business.  It’s designed for those clients who would like to provide a more personal touch.  When subscribing to the MyReceptionist service, you’ll receive a fully customised greeting, the ability to take different messages or make transfer calls to different people or departments in your organisation, plus receptionists can answer basic questions about your business, such as the location, your website URL, what your business does and when calls might be returned.

If you’re not sure, please speak to our friendly consultants or sign up for a free trial of our MyReceptionist service so you can test it out.  Once you subscribe, you change between package types whenever it suits your business. No penalties apply.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.  We do not blind transfer calls (transfer unannounced) unless you request this.  Call transfers are available as an add-on for MyReceptionist, MyAssistant and MyDiary plans.

Read more FAQs

What our customers say on Google

star star star star star
4.8 stars | 117 reviews
I used OfficeHQ for over 3 years in my electrical business. They were crucial in the daily running of the business and I received great feedback from customers.
Google Review
Peter Boase 2 months ago
Star rating Star rating Star rating Star rating Star rating
Have been a customer for 14 years and have only ever had a great experience … I completely recommend OfficeHQ if you’re after a service that you once you’re onboard you don’t have to worry about.
Google Review
Cara Hardman 4 months ago
Star rating Star rating Star rating Star rating Star rating
OfficeHQ has been an incredible partner to our business over 6 years … they’ve made such a positive difference, and we couldn’t recommend their services more highly.
Google Review
The Naturally Clean Co 5 months ago
Star rating Star rating Star rating Star rating Star rating
I have used these guys for 6 years and have been so happy with their assistance, making sure I never miss a work call and my clients are always looked after.
Google Review
Jared Park-Ross 9 months ago
Star rating Star rating Star rating Star rating Star rating
A first-class virtual reception service. We never missed a call and all after-hours enquiries were handled very professionally.
Google Review
James Hatzimoisis 9 months ago
Star rating Star rating Star rating Star rating Star rating
Very effective solution for businesses looking for a professional touch. I have used OfficeHQ with two businesses and will certainly use their services again.
Google Review
Fadi Hajjar 10 months ago
Star rating Star rating Star rating Star rating Star rating
We use OfficeHQ for our small business, our after-hours calls get forwarded to their reception team and it has been nothing but a pleasure working with (them).
Google Review
Dylan Ingram 1 year ago
Star rating Star rating Star rating Star rating Star rating
Read more testimonials

Trusted by more than 25,000 businesses

Find out more

Have questions? Please fill in your details and we’ll be in touch.

This field is hidden when viewing the form
I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

myreceptionist

Need a call answering virtual assistant?

Give your callers the extra attention they deserve! On a MyAssistant plan, we can capture more information from your callers, submit leads to your sales team, take product orders or even process payments.

Sign up for a free trial
Enquire now

Ideal answering service for businesses with tasks that require more interaction

Australian receptionists

Your calls are always answered by a real person, based in Australia, to give a true representation of your business.

24/7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after-hours live answering.

Custom call scripting

Calls are answered with your customised script to ensure your callers receive a consistent experience.

Screening & transfers

Call screening and transfer options for unlimited staff or departments, so you only take the most important calls.

Webforms & CRMs

Caller information can be entered into your webforms or CRMs so we fit seamlessly into your business.

No lock-in contract

Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.

Let us manage your calls so you can manage your business

You can easily manage the receptionist’s greeting, responses to FAQs, details to be collected from each caller, call transfer availability and message preferences in real-time, plus add additional staff of departments as contacts for transfers or messages, using our online client portal or mobile app (iPhone and Android).

Hear a sample MyAssistant call
Hear a sample call
Try our 7-day free trial

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

EOFY offer: Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

Get a $30 signup bonus

Have our team of receptionists start handling your calls before June 30 and, by quoting code EOFY2025, get a $30 credit in addition to preventing lost opportunities and a tax deduction.

* Offer conditions apply.

Learn more

MyAssistant packages

Perfect when you need CRMs updated or more information captured from your callers

Small

Up to 50 minutes per month

Medium

Up to 200 minutes per month

Large

Up to 500 minutes per month

Extra Large

Up to 800 minutes per month

Enterprise

900+ minutes per month

MyAssistant
$49*

per month

Pay as you go

$2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

A great starting package if your call lengths or volumes are unknown

Enquire now
MyAssistant 20
$95*

per month

Includes 20 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal for sole traders & small businesses with low call volumes

Enquire now
MyAssistant 50
$165*

per month

Includes 50 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 20 calls 1-3 minutes long each month

Enquire now
Most Popular
MyAssistant 100
$265*

per month

Includes 100 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 40 calls 1-3 minutes long each month

Enquire now
MyAssistant 150
$380*

per month

Includes 150 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 60 calls 1-3 minutes long each month

Enquire now
MyAssistant 200
$495*

per month

Includes 200 minutes

Excess: $2.99/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if you average about 80 calls 1-3 minutes long each month

Enquire now
MyAssistant 300
$730*

per month

Includes 300 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 400
$950*

per month

Includes 400 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 500
$1,165*

per month

Includes 500 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Perfect for many medium to large businesses in Australia

Enquire now
MyAssistant 600
$1,395*

per month

Includes 600 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 700
$1,610*

per month

Includes 700 minutes

Excess: $2.95/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 800
$1,835*

per month

Includes 800 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Ideal if a significant amount of time is typically spent with each caller

Enquire now
MyAssistant 900
$2,050*

per month

Includes 900 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
MyAssistant 1000
$2,270*

per month

Includes 1,000 minutes

Excess: $2.85/minute*

SIGNUP BONUS: $30 credit

Initial setup from $50 depending on complexity

Best value for organisations & companies with high call volumes

Enquire now
Higher volume plan
Corporate packages

If you’re needing a call answering virtual assistant service that caters for more than 1,000 minutes per month, then you’ll want to ask about our high-volume discounts

Enquire now

* Plus GST. Refer to Terms & Conditions.

Compare our answering services
Compare our solutions
See Black Friday pricing

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

We answer in less than 4 rings

We take great pride in answering calls in less than 10 seconds on average, which means you avoid losing frustrated callers to your competitors.

Your tools are our tools

We can use webforms or your preferred CRM to submit leads, raise support tickets via your preferred customer service software and utilise online collaboration tools. We support other tools also, including for appointment-scheduling on our MyDiary plans.

Other software we use

How it works

1 Set up within minutes 2 Customer calls you 3 We answer for you 4 We deliver your messages
Graphic of man making a call on his smartphone.

Customer calls you

By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

Graphic of smartphone screen with answer and hang-up options.

We answer for you

Our friendly and professional Australian-based receptionists will answer your business calls with your customised greeting, 24/7 if you wish, providing a seamless experience for your customers. We’ll interact with callers based on their needs, using integrations with tools you already use. Additionally, we’ll transfer selected calls or take messages as you wish.

Graphic of conversation between a virtual receptionist and a caller.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

Bundle your MyAssistant service

+ Virtual address

Choose a virtual address to enhance your business’s image or expand into new territories, without expensive overheads or the need to relocate.

Find out more

+ Phone numbers

Add multiple additional local numbers, 1800 numbers or 1300 numbers to the free local number you receive with your live call answering package.

Find out more

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is a live call answering service?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

What is live call answering?

New to the concept? Get our free explainer guide to discover what a call answering service entails, how it works and why it’s good for business.

Or schedule an introductory call to learn how an answering service could support your business.

Get the guide
Book a call

FAQs

Many callers hang up when their call goes to voicemail, so you can miss out on vital conversations or leads.  Ensuring your calls are answered by a real person, rather than voicemail or a robot, increases customer satisfaction, builds loyalty and improves your opportunity to create a rapport and obtain caller details. Live call answering also allows you to screen calls, as you can advise your receptionist to transfer or take messages for only those call types you wish to receive.  Once answered, you can see each message as it’s taken and prioritise who you will call back first. Live call answering increases revenue through better customer connections, reduces costs as you’re not paying for a full time receptionist and helps you to be more efficient with your time.

Yes! OfficeHQ is a privately-owned Australian company. Our head office is on the Sunshine Coast in Queensland, with about 90% of our entire Australian team – including our virtual receptionists – based in that region.

Our telecommunications network extends to 66 telephone exchanges, giving us the largest range of local numbers of any Australian virtual reception services provider.

Transferring calls to OfficeHQ is easy. To have our team of virtual receptionists answer your calls, simply:

  1. Decide whether you wish to forward calls immediately to OfficeHQ (the best solution for most businesses) or have calls forwarded after a delay.
  2. Identify the call forwarding codes for your telecommunications provider. Most providers publish these codes on their websites.
  3. Use the codes to enable your calls to be forwarded to the unique phone number that we’ve allocated to you.

For more information, check out our article Forwarding Your Business Phone to OfficeHQ’s Reception Team, which outlines:

Yes. This is referred to as “call overflow”.

A lot of companies require their phone calls to be answered only when they are unable to take the call themselves. For example, if you step out of the office for an hour or your in-house receptionist goes to lunch, is on leave or is busy on another call and you have multiple calls coming in at the one time.

You can set your business phone number to divert (to the unique local phone number we allocate your business during the Free Trial setup process) only when the phone rings for more than a specified period (such as after 5 rings) or if your line is busy/engaged.

In such instances our receptionists will then answer the phone as if we were in your office. You’re always in control and can relax knowing you will never miss another important call again! 

Yes.  Our receptionists are available 24/7 and you can opt-in to receive after hours live call answering on any OfficeHQ subscription.  Without after hours call answering turned on, our receptionists will answer your calls between 8:00am and 6:00pm on weekdays.  If you need after hours call answering, please let us know when you sign up or contact us.

Yes – if you’re on a MyAssistant or MyDiary plan, all calls are answered by virtual receptionists based in Australia.

Yes, we are able to transfer calls to any staff member on any phone (landline or mobile).  With our innovative software, we can record availability preferences for each staff member and only transfer when requested.  Individual details can be updated at any time via our online client portal or mobile application.

We pride ourselves in offering ‘warm transfers’, that is, callers are always announced to you before the transfer takes place.  If you’re unavailable, or if you don’t answer the call, our receptionist will go back to your caller, let them know you’re unavailable, take a message then forward it to you.  We do not blind transfer calls (transfer unannounced) unless you request this.  Call transfers are available as an add-on for MyReceptionist, MyAssistant and MyDiary plans.

Yes, messages can be sent to multiple email addresses and mobile numbers – it’s your choice.  We can also attempt to transfer calls to multiple people in sequential order.  How your calls are managed can be updated instantly via your OfficeHQ online client portal or mobile application at any time.

Yes.  Each staff member and/or department can set their own availability status and decide whether to have their calls transferred or a message taken.  All settings can be updated individually and instantly via the OfficeHQ client portal or mobile application.

Read more FAQs

What our customers love

Easy to set up and manage through the online portal. Helpful account manager. Their ‘MyAssistant’ service removed the need of responding to after-hours calls.
Aaron Pipkorn
OfficeHQ has been a game changer … the service was super easy to set up and costs a fraction of what it would to hire a receptionist.
Karl Graf, DreamWalk Apps
OfficeHQ has helped my business for 16 years. They offer a great service with authentic receptionists answering our calls with respect and taking care with details.
Steve Bennett
I can’t tell you how great it’s been to work with OfficeHQ. I can now actually go on vacation without worrying about answering the phone. Two big thumbs up!
Christian Sculthorp
Clients appreciate the quick call responsiveness they’re receiving, which can be difficult to manage [in-house] due to the peaks and troughs in call volume.
Scott McSwan, WorkLegal
The almost instant relay of customer calls by email and text to our field operatives enables us to reply to customer enquiries promptly.
Peter Jones, FireCrunch
I could not rate OfficeHQ and their service highly enough. Extremely friendly, professional and easy to communicate with on the go.
Inspect 365
Read more testimonials

Trusted by more than 25,000 businesses

Rent Select

Find out more

Have questions? Please fill in your details and we’ll be in touch.

This field is hidden when viewing the form
I'm also interested in:
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial

Want to try our call answering services for free?

Put Australia’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.

Start your free trial
What does the free trial include?

Our free trial is based on our MyReceptionist service, with virtual receptionists able to take messages and transfer calls based on your availability settings.

myassistant
Showing 9 of 23

💰 Get a $30 signup bonus (use code EOFY2025)    Learn more

By continuing to use the site, you agree to the use of cookies. Learn more.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close